Training Specialist, Bank Operations

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ABOUT VARO
Varo is an entirely new kind of bank. All digital, mission driven, FDIC insured, and designed for the way our customers live their lives.

We're on a mission to bring financial inclusion and opportunity to all hard-working Americans. Through our mobile app, we offer premium bank accounts that have no minimum balance requirement or monthly account fees, high-interest savings accounts, short term lending and solutions to help customers stretch their paycheck, build credit and start saving. Our tech-first products are designed to make money work for everyone and help customers and communities build greater financial resiliency.

Varo is distinct from other fintechs: we've made history as the first and only consumer fintech to be granted a full national bank charter by the Office of the Comptroller of the Currency (OCC).

Varo Bank represents the evolution of a new generation of banks that are born from innovation and built on technology to empower consumers and businesses.

Our team combines the best of both consumer tech and banking, and we’re wildly passionate about helping our customers. Our teams are based in San Francisco and Salt Lake City. Privately held, we’ve raised over $482M to date, from leading institutional investors and strategic partners including Warburg Pincus, The Rise Fund, Gallatin Point Capital, Harbourvest Partners, Progressive Insurance, and Russell Westbrook Enterprises.

Varo is entrepreneurial, collaborative, enthusiastic, customer-oriented, fast-paced, and multicultural.  This is an open and relatively flat organization that puts an emphasis on collaboration, sharing ideas and information. For a relatively early stage company, Varo is grounded in a strong set of values and takes pride in the diversity of its employees and board. 

Varo. A bank for all of us.

ABOUT THE TRAINING TEAM
Varo’s Training Team is unlike any Training Team you’ve been a part of. We are a group of passionate, hardworking, creative individuals who work together to create an enjoyable learning and development environment. We are responsible for teaching employees (new or tenured) about Varo’s product, policies, and procedures. As the Training Team we are the first face of Varo for our employees and we get the privilege of teaching employees how to be the face of Varo for our customers. We are firm believers that a fun work environment is the best work environment.

We are opening a new virtual site in Charlotte North Carolina.
New hire training will be Monday - Friday from 10:30 AM - 7:30 PM Eastern Time (8:30 AM - 5:00 PM Mountain Time).

IN THIS ROLE YOU WILL:

  • Create and facilitate training for agents, following the process from beginning to end ensuring that each agent is capable of performing job duties as though they were a Varo agent 
  • Work with the Onboarding Team to ensure that all new hires have the tools and access they need to begin training
  • Develop employee’s skills and competencies 
  • Modify training style to fit individual learning styles 
  • Identify gaps and solutions in processes and procedures within the company and the Training Team
  • Create and facilitate tests and quizzes for participants who attended training and for participants who are working towards a promotion 
  • Coordinate the scheduling of training for yourself, department training, and new hire training for offshore agents
  • Create and maintain training records
  • Assist in multiple simultaneous projects throughout multiple departments
  • Work closely with department leads at Varo and with our leadership to determine new and ongoing training needs

    • PREVIOUS SKILLS AND EXPERIENCES THAT'LL HELP YOU BE GREAT

  • Positive attitude x100
  • Remote training experience
  • Minimum one year of training experience in a Training Department 
  • Banking operations experience
  • Experience with training agents and/or remote teams
  • Experience with training a new hire group of at least 10 trainees 
  • Thorough knowledge of different learning styles including Adult Learning Techniques
  • Experience training using a Learning Management System in addition to computer skills, Microsoft Office Suite, and G Suite
  • Lover of snacks

    • THE SKILLS THAT MATTER MOST

  • Reliability - can you be here every day ready to work hard and have a little fun?
  • Available to train new hires virtually, Monday - Friday from 10:30 AM - 7:30 PM Eastern Time (8:30 AM - 5:00 PM Mountain Time).
  • Consistency
  • Go-getter attitude 
  • Scrappy and ready for any task!
  • Self sufficient- can you be productive with minimal supervision?
  • Energetic
  • Work well with others
  • Adaptable in a fast paced changing environment
  • Proactive 
  • Positive attitude x100 (it's so important we thought we'd mention it again
    • CULTURAL ALIGNMENT
    Varo is entrepreneurial, collaborative, enthusiastic, customer-oriented, fast-paced, and multicultural.  This is an open and relatively flat organization that puts an emphasis on collaboration, sharing ideas and information. For a relatively early stage company, Varo is grounded in a strong set of values and takes pride in the diversity of its employees. 

    OUR CORE VALUES
    Customers First: Understand the problems our customers are trying to solve. Respond with a sense of urgency. Build relationships that result in loyalty. Be data and insights-driven. Test everything. Achieve results through strong execution. Build a product people love.  Assess new initiatives with the customers’ interest in mind. Act with empathy. 

    Take Ownership: Bias towards action. Have high standards. Be accountable for the results of your work, our product, our company. Trust others to own it.

    Respect: Treat others how you want to be treated. Listen first before being heard. Speak the truth even when it's not easy. Assume best intentions. Bring your full self to work.

    Stay Curious: Ask why. Dare to make things better. Learn something new each day (even from mistakes). Be open to growth. Develop creative solutions.

    Make it Better: Think big. Set high goals. Work towards long term value rather than short term wins. Create change. Be resilient.


    Varo is an equal opportunity employer. Varo embraces diversity and we are committed to building teams that represent a variety of backgrounds, perspectives, and skills. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

    Learn more about Varo by following us:

    Beware of fraudulent job postings!
    Varo will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide work with Varo.  If you suspect you have received a phony offer, please e-mail [email protected] with the pertinent information and contact information.