Our mission
We're making Africa the first cashless continent.
In 2017, nearly 60% of adults in sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We're solving this problem by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In November 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. In August 2019, we expanded to Cote d'Ivoire. Now, we're enabling millions of payments a month and expanding across the continent. And that's where you come in...
How you'll help us achieve it
We’re looking for a Support agents training rep who’s resourceful and excited about getting things done. You'll be responsible to assess agents that have been trained by our Agent trainer and you will also be providing remote training to agents. You'll be working from the support office.
In this role, you'll:
- Conduct remote training assessments & Survey
- Handle and respond to daily agent training request
- Organize daily agents training based on request and observation
- Develop creative and innovative approaches to present training programs to agents
- Write daily/Weekly notes
Tasks :
- Train agents through the phone from the support office
- Track agent assessments, training & feedbacks
- Daily Report on your activities
- Call and invite agents to in-region trainings organized by the trainers
- Ensure Agents in your daily tasks list are fully trained with up to date content
Key details
- Location: Abidjan head office
- Fluent in French and English
- Work authorization in Côte d’Ivoire required
- This is a permanent position
- Strong oral and written skills
- Previous experience as a support rep and/or a trainer
- Proficiency with computer & android phones
- Previous experience with Agent Network
You might be a good fit if you
- You have the ability to discern priority tasks
- You are patient and empathetic
- You are excited to conduct online trainings and assessments
- You are able to adapt
- You are rigorous, autonomous, methodical and with an eye for detail
Our team
- We're a team of 300+ Senegalese, 100+ Ivorian and 60+ remote people who are deeply passionate about our mission of bringing great financial services to the people who need them most.
- We foster autonomy for our employees. You'll learn to own your own projects at every stage, from understanding the problem to monitoring your solution in production.
- We’re backed by world-class investors including Khosla Ventures, Founders Fund, Y Combinator, and the cofounders of PayPal.
How to apply
Fill out the form below, and upload a resume plus a cover letter describing your interest in Wave and the role. We review applications on a rolling basis.
Wave is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.