Premium Agent Assistant Kaffrine

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almost 3 years old

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Our mission

We're making Africa the first cashless continent.

In 2017, nearly 60% of adults in sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.

We're solving this problem by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In November 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. In August 2019, we expanded to Cote d'Ivoire. Now, we're enabling millions of payments a month and expanding across the continent. And that's where you come in...

How you'll help us achieve it

The PAA (Premium Agent Assistant) role within the premium agency would be for the opening and the closing of books. To make sure that all transactions that are accounted for in the system are backed up manually. The PAA will be responsible for the daily reconciliation of the transactions which should be validated daily the the Premium Agent Officer. Reactivity to clients needs, enthusiasm in the work environment as well as versatility through the tasks given and problems being encountered.

Tasks:

  • Help agents nearby on liquidity needs (deposit and withdraws)
  • Support agent/client needs (Wave's offer, opening account, how the system works, the app, physical card…)
  • Maintaining daily reconciliation of premium point
  • Ensure that all cash management transaction are correctly recorded in the treasury system
  • Request promptly sufficient funds to ensure rebalance with agent/clients
  • Report any discrepancy or challenges encountered to PAO
  • Report any fake bills to hierarchy

Requirements:

  • Strong proficiency in French. English is a plus.
  • Previous experience as a cashier or cash management
  • Education level: Bachelor and up

You might be a good fit if you:

  • Curious young individual wanting to make a change
  • High achieving professional wanting to mould a different way of working
  • Team working individual

Our team

  • We're a team of 300+ Senegalese, 100+ Ivorian and 60+ remote people who are deeply passionate about our mission of bringing great financial services to the people who need them most.
  • We foster autonomy for our employees. You'll learn to own your own projects at every stage, from understanding the problem to monitoring your solution in production.
  • We’re backed by world-class investors including Khosla Ventures, Founders Fund, Y Combinator, and the cofounders of PayPal.

How to apply

Fill out the form below, and upload a resume plus a cover letter describing your interest in Wave and the role. We review applications on a rolling basis.

Wave is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.