Partner Operations drives best-in-class consumer experience by partnering with suppliers to create tailored supply chain solutions, and deliver cost-efficient, perfect orders at scale. Partner Operations is at the forefront of building innovative and scalable supply chain solutions that provide a unique, competitive advantage for Wayfair and unlock value for our supplier partners. By leveraging our proprietary technology, fulfillment and delivery networks and supply chain services, we reduce costs, increase speed of delivery and ensure a reliable consumer experience. We are looking for highly motivated individuals to help expand this business and solve complex problems across operations, logistics and technology to achieve rapid growth.
Wayfair seeks a self-starting, impact-oriented Analyst to join the Multibox Optimization team to support upcoming and ongoing initiatives driving the handling of multi-box products within Wayfair’s systems to optimize the customer experience, supplier experience, and operational efficiencies. Through analysis of metrics, feedback, and observations, we identify deficiencies impacting how multi-box products flow through the Wayfair Supply chain, with the goal of driving parity between the handling of multi-box SKUs and single box items, despite the added complexity of multiple item shipments.
The ideal candidate will have a bias for action coupled with intellectual curiosity and analytical rigor to develop insights, work cross-functionally with a variety of internal partners, support short and long term initiatives to enable step change improvements, and solidify Wayfair’s position as a best-in-class e-commerce platform for suppliers and customers.
What you’ll do:
- Analyze bad data states within the product catalog to root cause the source, make recommendations of how to prevent those with technology or process improvements, and partner with appropriate teams to drive technology improvements
- Independently investigate reports of problems with how multi-box items are functioning within the Wayfair system and offer prioritized sets of solutions to solve those
- Embed in cross functional teams to act as multi-box SME promoting collaboration and productive partnerships (provide data, input on nuances and use cases, support investigation and identification of solutions)
- Lead tactical steps to support roll out of solutions as needed (coordinate internally, drive supplier outreaches, QA and monitor solutions post release)
- Use available metrics and dashboard to perform gap analysis and deep dives to inform ROI-based decision making
- Identify additional reporting needs and partner cross functionally to implement those
- Partner with the team to ensure continuity of processes - showing flexibility in getting your hands dirty to help with data clean up, conversion of supplier product set up based on strategic prioritization of catalog transformation
What you’ll need:
- Bachelor’s Degree or equivalent combination of education, training, and experience
- Curious, possessing a natural desire to keep tugging on a problem and discover insights beyond surface level
- Passionate about solving complex business problems
- Highly analytical, creative, and innovative approach to solving problems
- Possess an affinity for data, and resourcefulness in obtaining data when clean and or complete information is not available
- Ability to navigate ambiguous problems without a defined solution
- Experience with SQL, Google Cloud Platform, or other relational database technologies
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.