Fraud Team protects our customers’ experience and preserves our bottom line - all while collaborating in a fast-paced and gratifying environment. The Fraud Team works proactively within our Order Loss Prevention team, to monitor real-time fraud queues and identify high-risk transactions. We are quick and continuous learners and extremely detail-oriented.
What you’ll do:
- Manage a team of up to 5-7 fraud analysts who are responsible for processing daily transactional work across several fraud related workflows.
- Assist in training analysts across all fraud workflows, focusing on improving individual decision-making/quality, problem-solving, and prioritization.
- Coach, mentor, and assist in developing staff and their professional development
- Support Wayfair culture by supporting team / company efforts that promote collaboration, productivity, learning, and inclusivity.
- Analyze KPIs with strong data skills
- Monitor, report and drive individual and team performance
- Participate in the interviewing and hiring processes
- Lead team meetings and hold regular check-ins with staff
- Write and administer performance reviews
- Help develop, implement, and execute strategic projects
- Suggest and implement changes to internal process to improve efficiency and effectiveness
- Build cross functional relationships to ensure best practices and successful execution of projects
- Report to upper management on team performance, development, and improvement areas
What you’ll need:
- 2 or 4-year college degree
- At least three years of people management experience
- Ability to multitask and shift priorities quickly and often
- Excellent communication skills, both written and verbal; comfortable with regular phone communication
- Strong and consistent attention to detail
- Problem solving mindset and an entrepreneurial spirit
- Self-reliant and able to motivate others
- Process-oriented with strong analytical skills
- Ability to think strategically and tactically within a dynamic, fast-paced organization
- Experience in an ecommerce organization
- Experience with direct customer interaction
- Proficiency with spreadsheets (Excel, Google sheets)
- SQL experience a plus
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.