Associate Director, Community Experience (Operations & Construction) 

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Are you passionate about customer experience, working on large, visible cross functional initiatives and leading a dynamic, influential team? Wayfair is looking for a driven and entrepreneurial leader to lead our US workplace: operations, design and construction teams. We are relentlessly customer focused and work in partnership with our employees to create work environments where our teams can thrive. The ideal candidate for this role is a talented, dynamic, driven leader who can effectively: develop and communicate a strong vision, work cross functionally throughout the organization. This role has significant visibility within the business and will work across functional leadership teams to create a workplace that reflects the identity and values of Wayfair, enables productivity, and contributes to our ability to attract top talent. 

Key Responsibilities:

  • Develop, communicate and gain support for Community Experience vision across all work streams
  • Lead team of 30+ employees in workplaces and job sites across the country 
  • Partner with business leaders to maintain a consistent pulse on business plans then establish Community Experience priorities and allocate resources in a manner that aligns with larger company objectives
  • Establish and maintain clear design and builds standards, renovation and spend strategy for new and existing workplaces
  • Source, onboard and support Community Experience technology and any employee tools necessary to support productivity in our workspaces 
  • Influence the road map of key workplace stakeholders to ensure support for key priorities for team and business 
  • Stay up to date on current issues impacting workplaces and proactively address any changes necessary to the Community Experience team and employee experience 
  • Forecast budget and manage spend across all workstreams 
  • Create and maintain safety protocols in our workplaces by developing workplace physical security program with buy in from our key stakeholders 
  • Cultivate a team culture of respect, empathy and inclusion. Presume good intent while prioritizing impact. Balance candor with humility and kindness. 

Desired Skills and Experience:

  • Bachelor’s Degree, preferably in a business-related field. Advanced degree is a plus. 
  • 8+ years leadership experience  
  • Must be located in Boston, or willing to relocate to Boston
  • Experience with complex operational, process, and performance improvement projects with a proven ability to translate strategy into action that drives clear and measurable outcomes. 
  • Strong organizational skills with ability to manage multiple projects and stakeholders at the same time
  • Ability to lead and influence in a highly matrixed organization, with excellent relationship management skills
  • Ability to effectively lead and support a large team
  • Strong communication, organizational, analytical, critical thinking, and team building skills. Strong ability to quickly adapt and address complex challenges in collaborative and creative ways
  • Position requires domestic travel (post-COVID)

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.