Wayfair continues to build industry-shaping infrastructure and capabilities in Operations to fuel growth and delight our customers. As part of this journey, we are seeking bright, curious, and high-energy individual contributors to execute strategic initiatives that propel Wayfair from 10B in sales and beyond.
Wayfair Fulfillment Network is a key component of the overall supply chain and keeping our promise to the customer. As a result we interact with multiple stakeholders across Wayfair who rely upon us to deliver a world-class operation. Ultimately we are all working to serve the Customer but teams will have different priorities depending upon their individual objectives. This role is critical to managing these differing objectives, the flow of information between stakeholders, and ensuring all parties have sufficient clarity to move at speed and scale.
The ideal candidate will have a clear vision on how to drive change within a global organisation. They will be able to network effectively, identify key decisions and resolve ambiguity to enable their team to work efficiently. This person will be a leader who enjoys developing their team’s capability by working shoulder-to-shoulder demonstrating and coaching best practice. This role is based in Berlin but to be effective requires regular travel within the EU and on occasion to the US.
What You'll Do
- Own the improvement of processes within EU Warehousing to support the achievement of Global performance goals
- Lead a team consisting of multiple disciplines, mixing office and field based, across geographies
- Be a key member of the Global team ensuring best practice sharing and driving process alignment
- Develop a clear vision which is aligned to the ambitious growth plans of Wayfair
- Build and develop relationships with key stakeholders to identity and align on areas of greatest impact
- Identify talent both internally and externally that will support the team’s vision and growth
- Work side-by-side with your team to help solve complex business problems, coaching best practice techniques
- Structure and solve complex business problems
- Be a thought leader and mentor for the Operations leadership team
- An advocate and promoter of the Wayfair culture
What You’ll Need
- 10 years+ experience of leading Operational teams, either in a front-line capacity or a support function
- Track record of building and scaling teams
- Ability to structure complex issues quickly and efficiently
- Be able to manage multiple stakeholders and gain alignment on a single unified view
- Influencing and persuasion skills to deliver meaningful change
- Experience of lean ways of working in an e-commerce, supply chain, or manufacturing environment
- Ability to work collaboratively across functions and synthesize multiple points of view into a streamlined action plan
- Comfortable doing the detail, such as analysing data sets or leading process improvement events
- Strong oral and written communication skills
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.