Change Manager, Ops Readiness - Change Management

At Wayfair, we’re building industry-shaping Operations infrastructure and capabilities to fuel growth and delight our customers. The Ops Readiness Change Management team is seeking entrepreneurial, results-focused, and high-energy change managers to drive the culture and management of executing effective change across the supply chain network.

We are looking for a data-driven, impact-oriented, highly collaborative, and intellectually curious manager to drive initiatives that deliver on these objectives. The ideal candidate brings structured and logical planning, excellent communication skills, outstanding organizational skills, an ability to lead projects, experience with stakeholder management and a strong track record of cross-functional team leadership to the role. 

What You’ll Do

• Collaborate with senior leaders and field operations across the Wayfair Supply Chain to identify best practices and continuously improve upon facilitating effective change
• Develop metrics and KPIs for executing effective change throughout the network
• Identify opportunities for continuous improvement in the change management process
• Lead projects related to continuous improvement
• Identify, communicate, and mitigate risks and roadblocks within the program
• Execute on various daily, weekly, and monthly tasks that are crucial to the execution of changes in partnership with the field and change owners and provide regular cadence of updates to senior leadership
• Be a self-navigator and build productive relationships with operational partners, such as Supply Chain site leadership, Talent partners, and other stakeholders
• Be great to work with! We seek candidates with a positive attitude, collaborative spirit, passion for solving problems, and a sense of humor

What You'll Need

• 3-5 years of professional experience
• Strategic thinker and possess the ability to tie projects to broader company goals and cross-functional initiatives 
• A proven track record of taking on big challenges and delivering despite obstacles or limited resources
• Strong project management and structured thinking skills to drive clarity and action on ambiguous projects
• Proven track record of successfully managing stakeholders, gaining alignment and working effectively in cross-functional team situations 
• Comfortable leading several projects simultaneously with a structured approach and pivoting in a fast-paced, evolving environment
• Exceptional problem-solving, critical thinking and analytical skills, comfortable assessing a problem, identifying potential solutions and providing firm rationale for the recommended solution 
• Stellar oral and written communication skills, demonstrated senior presence. Ability to write clear and concise program updates
• Strong proficiency with Google Sheets and Slides required
• Experience with Change Management / Go to Market a plus

About Us

Wayfair is the world’s largest online destination for the home. Whether you work in our global headquarters in Boston and Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to some of the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find amazing career opportunities at Wayfair.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.