Charged with recovering incident costs from suppliers while improving the customer experience, the Supplier Credit Recovery team is looking for a dynamic Assistant Manager to oversee a team of Credit Recovery Analysts. As an Assistant Manager you will be tasked with leading day to day operations in addition to project management and process improvement. The pursuit of Wayfair's supplier credits is a multi-dimensional and nuanced process that requires a willingness to dig deeply into existing processes as well as create and refine new ones. This is a great opportunity to get under the hood of some new and important tools, strengthen and clarify our existing vendor relationships, and help define the goals of a growing group, all while having a real operational impact.
What You'll Do
- Day to day leadership of our Credit Recovery Team
- Oversight of vendor credit approvals and denials in escalated situations
- Clarify the credit process with suppliers to maximize cost recovery and minimize customer impact
- Work cross functionally with Finance, Category Management, and Account Ops to improve vendor relationships
- Identify performance trends/ opportunities and actively pursue dynamic solutions with help from management
- Identify issues with existing tools and processes and offer suggestions for improvement
- Ensuring the team hits all goals and other KPIs
- Presenting to senior leaders on team progress and roadmap
What You'll Need
- 4-year college degree or equivalent experience
- Management experience preferred
- Negotiation and communication skills a must
- Strong analytical and interpersonal skills
- Self-reliant and able to motivate others
- Technology Savvy comfortable with learning new tools and software
- Retail, finance, and/or Operations (Supply Chain) experience a plus
- Entrepreneurial spirit
- Problem-solving mindset
- Excel proficiency a plus
- Some SQL knowledge preferred
About Us
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking. No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.