Customer Service with English - Obsługa klienta - Work from Home - Wayfair in Poland

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over 2 years old

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Congratulations! You are just  few steps away from a new job in your own home!   

After we have reviewed your initial application, you will receive an email link to a multi part online assessment to complete in your own time. Check your SPAM. Good Luck!

What We Offer You:

  • Unlimited contract (3 months probation period)
  • Base salary: 5000 PLN gross
  • Monthly Bonus: Up to 500 PLN gross
  • Annual home office support contribution: 1200 PLN gross
  • Pension
  • Gym Membership contribution - Multisport Card
  • Private Health Care Provider - LuxMed - Golden Package
  • Learning and Development - get over 50% of your learning costs reimbursed (up to 23000 PLN / year)
  • Employee Referral Program - get a bonus up to 3500 PLN gross
  • Mental Health Support - we are working with Life Works
  • Paid day of Service - join some of our Volunteering Programs or bring your own initiative
  • Opportunities to grow in an international, virtual environment 

What You'll Do

  • Service customers via Chat and Email with post-order issues (returns, replacements, refunds, delivery status, back ordered items, and any issues with fulfillment)
  • Build a relationship with the customer 
  • Provide customer satisfaction working towards efficiency metrics, and issue resolution targets
  • Identify areas of improvement and convey trends in customer calls to leadership
  • Navigate multiple software applications and technologies simultaneously
  • Use conflict management skills and maintain professional composure

What You'll Need

  • Business proficiency in English language (C1 level)
  • Strong problem-solving skills and the ability to think analytically
  • Excellent communication and relationship building skills
  • Passion for helping others
  • A successful track record working in a high-volume fast paced environment
  • Experience with chat support - desirable
  • Ability to maintain internet speed of at least 25 Mbps (download) and 5 Mbps (upload) 
  • A workspace that is free from noise or distraction (Wayfair provides all necessary computer equipment)
  • Availability to work in rotational shifts (rotation on a weekly basis, between 8 am and 11 pm CEST)
  • Available to commit to a fixed Monday to Friday 09:30 to 18:30 training schedule for the first 3 weeks

More Information about us:

At Wayfair, we care about our customers! Our award-winning Customer Service Team balances technology and human empathy to build customer trust and loyalty. From the time the customer orders with Wayfair through delivery to their home, our team works to make it easier than ever to shop for the home.

The Customer Service Team works proactively in a fast-paced environment to monitor customer orders and ensure a seamless delivery to the customer. In the event a customer should contact our support team via email, chat, social media, or in other ways, we empower our Customer Service Team to resolve the issue. We are passionate about our customers and work to delight them on every interaction with Wayfair.

#LI-Remote

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

We are interested in retaining your data for a period of 12 months to consider you for suitable positions within Wayfair. Your personal data is processed in accordance with our Candidate Privacy Notice (which can found here). If you have any questions regarding our processing of your personal data, please contact us at [email protected]. If you would rather not have us retain your data please contact us anytime at [email protected].