CastleGate Forwarding (GGF) is intent on developing a strong customs capability by partnering with licensed third-party brokers to be able to provide attractive bundled products to its suppliers with value propositions that could impact the overall service levels of our forwarding arm.
Operations Manager - Customs
The role of the NA Operations Manager - Customs will be responsible for sourcing third party licensed customs brokers (in close collaboration with the procurement teams) and drive the strategy and execution of existing and new customs-related initiatives that bring compliance, scale and long-term savings to CastleGate Forwarding (CGF).
● Identify, evaluate and negotiate with 3rd party customs broker and onboard them to become approved service providers.
● Manage to excellence existing customs brokers through continuous improvements, KPI monitoring, tech integration oversight, SLA and Quarterly Business reviews, etc.
● Oversee existing customs-related activities including duty drawback, self-filing program, CBP requests, etc.
● Roadmap and implement new customs initiatives that drive compliance, savings or scale for CGF and Wayfair.
● Act as SME and escalation point of contact for all CA-US customs-related operational exceptions that affect CGF. Problem solve issues to facilitate timely customs clearance and final delivery.
● Identify transactions and tasks that require special handling and recommend improved processes to management and help drive corrective actions
● Oversee a small team of customs associates
● Stay abreast of regulatory changes and attends customs seminars as necessary
KEY SKILLS AND QUALIFICATIONS
The following skills will be beneficial to a candidate looking to apply for this role:
● A strong knowledge and experience with US and CA Customs and Import-Export regulations including classification, valuation, duty drawback, Section 321, Partner Government Agency requirements such as FDA, EPA, FWL, CTPAT/PIP, etc.
● A proven previous experience in a trade compliance/customs group within a
multinational is preferred
● Customs broker license highly preferred
● Ocean Import knowledge strongly preferred
● Proficiency with Microsoft Excel
● Proficiency with SQL a plus
COMPETENCIES REQUIRED
● Collaborative mindset, creative problem solving, analytical skills
● Strong business and commercial understanding
● Excellent stakeholder management and communication
● Ability to manage complexity
● Must work well under pressure handling multiple tasks
● Understands global supply chain and how customs is an enabler
● Detail oriented and organized
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.