Location: Bristol

Potential Start Date: June 2023
Shift: 5 for 7 Days. 12pm - 8pm

Pay Rate: £14.37 per hour (circa £29,800 per annum)
Full-time, Permanent Position  

We are Wayfair; we deliver a best-in-class customer experience in the furniture and home space because of people like you, who are driven, determined, collaborative, and thrive in a fast-paced environment. In order to maintain our high level of delivery standards and meet our customer’s needs, the Wayfair Dedicated Operations team plays a key role in improving customer satisfaction and driving repeat business. We’ve been busy building a best-in-class logistics network that allows us to delight customers by speeding up deliveries, adding services, and reducing damage using our own physical, asset-based warehouses. We are looking for talented hard-working individuals to join our growing team – your professional home awaits you at Wayfair!

Wayfair Benefits:

• Permanent contract from day one!
• Peak & Attendance Bonus opportunities
• 25 days of annual leave (+ Bank Holidays)
• Employee discounts on all Wayfair brands
• Extensive internal training platform; free access to LinkedIn e-learning courses and programs
• Private pension, gym membership contribution and more!
• The opportunity to join a rapidly expanding organisation with great career development opportunities

What You'll Do:

• Brief/debrief team of warehouse operatives at the beginning and end of each shift.
• Ensure all work flows consistently throughout the night.
• Motivate, organize and encourage teamwork within the workforce to ensure productivity targets are met or exceeded.
• Ensure high levels of Customer Service are maintained in the Transport operation to provide best in class customer experiences at every opportunity.
• Conduct necessary training within the department.
• Ensure the proper functioning and safe operations of all warehouse tools and equipment.
• Be responsible for answering email and verbal questions in a timely manner.
• Identify training requirements of associates to allow them to carry out their roles effectively and efficiently.
• Enforce the compliance of all Health & Safety and environmental policies and procedures by ensuring drivers carry out their duties in a safe, correct and efficient manner.
• Work effectively with peers and managers.
• Oversee the cleanliness of the department; Perform additional responsibilities as assigned.
• This is a floor position and will involve physically moving/processing products in addition to leading a team of drivers.

What You'll Need:

• Minimum 1  years of  experience in the transport sector (Parcels / Large Parcels preferred) as a Team Leader, First Line Supervisor or similar level. 
• Experienced in working within more than one department is an advantage.
• Working understanding of the WMS system.
• Ability to plan, manage and operationally direct and lead a team of colleagues to meet customer targets and colleague productivity targets.
• An effective team player with strong communication and interpersonal skills; ability to communicate effectively.
• Leadership and motivational skills, and the ability to work under pressure and make decisions with little to no guidance based on policies or common sense.
• Intermediate knowledge of MS Office Suite (Word, Excel) or Google Suite (G-Mail, GoogleSheets,); Ability to learn new systems quickly.
• Experience with composing and replying to emails, creating and updating systems such as trouble tickets.
• Basic analytical skills to compile reports and necessary documentation as required; Comfort with delivering and improving upon KPI’s.