Do you want to be a part of a collaborative team for a growing eCommerce company? We are looking to grow our Wayfair Technology Team by bringing on a talented, motivated intern looking for a broad scope of technical support.
The Employee Tech Onboarding Operations team facilitates the success of other departments in Wayfair by ensuring they have the IT resources and support they need to be able to be effective in their role.
This role is responsible for all tech operations prior to new hires and internal transfers start, and works tangentially with the Pre-Hire, Day1 and Post-Hire Support team to comprise the larger Employee Tech Onboarding Operations. This role will require you to be onsite at our offices.
Working primarily for the employees of the business they are vital in their ability to be effective in helping Wayfair's customer base. They help make doing the work that people need doing easier when things go wrong. Their work is interesting because it is varied and has a direct impact on people. From changing a mouse to getting information that was accidentally deleted on a major project restored they interact with all parts of the business at all levels.
What You'll Do
- Physically deploy new hire hardware setups throughout our office spaces, troubleshooting any hardware problems along the way
- Manage onboarding inventory and stock of necessary computer hardware and peripheral accessories.
- Fulfill software requests via Active Directory, SCCM, JAMF, and remote assistance (prior experience a plus)
- Communicate with end-users and co-workers frequently and effectively across multiple platforms and mediums (email, instant messaging, phone, ticket updates, and in-person)
- Image all new hire hardwares
- Use critical problem-solving skills to think fast, prioritize work, and pivot on daily tasks
- Support and lead orientation sessions by getting new hires operational on their Day 1
- Physically build 9kg to 30kg new hire hardware kits to ship out globally
What You'll Need
- A high degree of technical aptitude and troubleshooting skills
- Basic understanding of Microsoft & Google Suit technologies - including user/computer, user profile, exchange and Group Policy management
- A strong sense of customer service, attention to detail, and desire for organization
- Experience with Service Now would be an advantage, but not a requirement
This is not a remote role.
Assistance for Individuals with Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please contact [email protected].
Need Technical Assistance?
If you are having any technical difficulty submitting your application, please reach out to our careers team at [email protected].
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
We are interested in retaining your data for a period of 12 months to consider you for suitable positions within Wayfair. Your personal data is processed in accordance with our Candidate Privacy Notice (which can found here: https://www.wayfair.com/careers/privacy). If you have any questions regarding our processing of your personal data, please contact us at [email protected]. If you would rather not have us retain your data please contact us anytime at [email protected].