Are you passionate about operations, analytics and process transformation? Are you excited about the opportunity to build a new body of work to transform the customer experience? Are you looking to hit the ground running and have an immediate impact in a highly visible role? .

Wayfair has been growing at a break-neck speed over the past several years, with COVID accelerating the growth to high double-digit percentage levels. Our Process Transformations team enables the continuous improvement of our processes, helps establish a culture of waste elimination and defect reduction across the organization, and acts as a process expert for other stakeholders across the Wayfair organization. 

We are looking for talented, self-motivated and entrepreneurial team leaders with demonstrated capabilities to join our team. The ideal candidate is an energetic manager (or a high performing senior analyst) who understands how to effectively drive results in a fast-paced and rapidly growing company. A desire to be where the work is happening and to roll-up sleeves and partner with our frontline service operations teams is a must. The candidate must also be able to develop trusting relationships with key cross functional teams both in the field and in HQ.

We aspire to build a world class team and are open to different backgrounds. The ideal candidate will have an exceptional affinity to technology and experience with analytics and operational improvement. 

What You’ll Do:

• Lead analytics work streams within identified projects, focusing on developing insights across a number of customer service and service operations work flows and driving actions based on those insights
• Standardize analytical processes and create transparency through rigorous data analysis and relentless pursuit of identified opportunities for improvement 
• Program manage multiple projects and initiatives aimed at streamlining our operations through leveraging data and insights
• Partner with field and HQ teams including Data Solutions, Operations Research and Business Intelligence teams and a number of various stakeholders across Supply Chain and Service organizations in driving execution of identified initiatives
• (Post-COVID19): travel to our sites to work alongside teams doing the work as needed

What You’ll Need:

• L3+, Must be in current position 6 months
• Minimum 3+ years of experience in operations, technology, consulting, strategy or finance, preferably with diverse experience
• Bachelor’s degree preferred
• Proven analytical capabilities and fluency with multiple analytical tools and practices, including SQL, Data Studio et al. 
• Exceptional project management and operations experience
• Ability to find right data sources, pull data, convert it into insights and leverage critical thinking lens to make conclusions and recommendations
• Desire to work towards a culture of continuous improvement across all of Wayfair
• Strong communication skills across various levels of leadership and ability to partner with all levels of operation in the field
• Business acumen and ability to convert process improvements into financial implications
• Zero tolerance for waste and inefficiency throughout E2E processes
• Exceptional analytical skills and ability to convert quantitative information into actionable insights
• Strong people leadership skills and ability to influence people without formal authority