Warehouse IT support is a customer-focused/facing extension of Corporate IT, dedicated to the usability and support of desktop computing technologies and related systems in the warehouse environment. The Warehouse IT Support Manager will lead a team of Tier 1,Tier 2 technicians and Warehouse IT managers. Ensuring world-class technical support for warehouse management systems, applications, network, hardware, and related services for internal employees.
What You'll Do
Delegate tasks and provide clear direction to a team of 10 + engineers.
You will act as a point of ticket and systems outage escalation for engineers.
Create and manage reports to upper-level management about all aspects of IT technical management including SLAs.
Manage IT Projects and platform updates, changes, and deployments.
Track progress, timelines and challenges and communicate them to project stakeholders.
You will handle unknown challenges, roadblocks, and dependencies effectively.
Communicate with Warehouse Management relevant IT changes affecting business practices, workflow, and SOPs for warehouse employees.
Assist in developing, maintaining, and communicating all new or updated processes, procedures, and other relevant operational information to Engineers.
Develop and set short term and strategic goals for area of responsibility.
You will review and thoughtfully critique your team’s work regularly, providing actionable feedback and helpful suggestions.
Ensure operational efficiency for our desktop computing and technical warehouse infrastructure.
Collaborate across cross functional engineering and business teams to solve high impact incidents with a sense of urgency by providing quality and accurate information.
Develop and set short term and strategic goals for area of responsibility.
Travel between multiple locations in UK at least once a quarter.
What You'll Need
Track record of success in developing relationships with stakeholders, working collaboratively and leveraging influence to drive multi-departmental projects.
Graduated from a 4-year college or BA/BS degree from university in relevant field or equivalent experience
5+ years of experience in people management and managing teams in remote locations
Excellent interpersonal and team building skills
A mindset to solve problems with analytical, creative, and innovative approach
Warehouse Fulfillment Center/Distribution Center IT support experience a plus
SQL knowledge a plus
Experience with a help desk ticketing system is a must; knowledge of Service Now is a plus
Prior warehouse operations/warehouse management system(WMS) experience a plus
Good organizational skills, sound business judgment, and excellent written/verbal skills
Ability to work on-site in a 24/7 Warehouse environment to assist in supporting physical hardware/infrastructure when needed
What We’ll Gladly Offer:
Highly competitive compensation packages (comprising of Base Salary and Equity),
Full ownership of your wellbeing with our unlimited “Personal Time Off”,
Paid volunteering work,
Contribution to private pension,
Commuting schemes (car, bike, public transport),
Extensive internal training platform,
Free access to LinkedIn e-learning courses and programs,
Comprehensive financial scheme for Learning & Development opportunities and continuous education,
Access to German language courses,
Health & Sport memberships,
Virtual child care,
Global Wellbeing Program,
Employee discount for Wayfair purchases,
Corporate benefits.
Full relocation support plus VISA and sponsorship
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.