Manager/Senior Manager, B2B Product Strategy & Analytics

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about 2 years old

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Who we are:

The B2B Strategy & Operations team develops the go-to-market strategy and operating model for Wayfair’s B2B business, Wayfair Professional. We help drive both long-term thinking about what customer experience will maximize profitable growth and shorter-term measures improving operational efficiency. Wayfair Professional helps hundreds of thousands of businesses to create the perfect space for their clients, guests and employees.

Wayfair Professional has nearly tripled in size over the past 24 months, and we are seeking to expand and upgrade the strategic capabilities that support our growing sales team. We are looking for a manager to support our Sales Operations, Customer Interactions team for defining and executing the sales tasking & notifications strategy and operational workflow.

 

What you’ll do:

  • Manage and own sales tasking & customer notifications strategy for our sales organization 
  • Partner with Marketing & Creative leveraging automation tools to create a messaging strategy from a “Sales voice”
  • Testing into key points in the customer journey that benefit from sales action (tasking) and automated notifications
  • Collaborate with key stakeholders in Marketing, Sales and R&D to own and architect a shared roadmap
  • Lead a team of motivated and technical business analysts in executing on the roadmap, measuring tasking efficacy and monitoring performance  
  • Drive prioritization efforts to make sure the Sales floor is allocating time to the highest ROI tasks 
  • Develop and implement different testing strategies (A/B testing, Content, Optimization, etc) to pressure test assumptions and ultimately creating a backlog of recommendations
  • Communicating findings to a variety of stakeholders, taking complex technical problems and translating them into easily understandable outcomes and implementation strategies
  • Help standardize and scale processes to speed up implementation

 

What you’ll need to succeed:

  • A flexible mind set as you’ll be expected to communicate across the spectrum of stakeholders
  • Ability to get your hands dirty digging into the data to extract valuable insights
  • Ability to understand and review code to assist the analyst team in troubleshooting and debugging issues
  • Willingness to ask questions and dig into root causes to identify blockers to success
  • Experience with SQL and Excel, required
  • Experience with programming language (Python/R) required
  • 5+ years of experience working in a quantitative role
  • 2+ years of leading projects to completion
  • 4 year degree in a quantitative field
  • Advanced degree preferred

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.