The Wayfair Community Experience team builds, designs, and operates environments that attract top talent, foster collaboration, nurture employee success, and promote retention. Our vision is to provide effective, practical, and productive workplace environments that reflect Wayfair’s personality and provide a home for employees to thrive. Our teams are known to be fun, resourceful, solution-oriented, proactive, and thoughtful. As an Operations Manager for our Boston Campus, you will be responsible for ensuring a safe, clean, welcoming, and efficient environment for our employees while promoting Wayfair culture. You will also work directly with a variety of vendors and employees while presenting yourself in a professional and helpful manner.

Key Responsibilities:

• Oversee complex projects that drive improvements to the employee’s workplace experience. Proactively identify business needs, gain alignment on objectives, scope, timing, and resources. Solicit feedback from business leaders, stakeholders and team to drive continuous improvements. 

• Manage a team of direct reports and third-party vendors associated with building operations. Assist with daily operations including, but limited to: oversight of mailrooms, event/meeting set-ups, internal moves inventory management, and ongoing maintenance activities. 
• Cultivate a team culture of respect, empathy and inclusion. Presume good intent while prioritizing impact. Balance candor with humility and kindness.

• Relentless Customer Focus: Manage work order systems, monitor SLAs, feedback, and data to assess the effectiveness of employee experience programs. Ensure resources are optimally sourced and deployed. Continuously revise processes and SLAs to better support operational efficiency and employee experience. 
• Innovate and Improve: Question the status quo, suggest ways to improve and innovate processes, systems and workplace environments to optimize team and greater employee population’s workplace experience. 
• Report regular operational updates professionally to leadership teams and stakeholders. Partner with business leaders throughout the organization to provide customized workplace solutions when needed. 
• Act as Safety Officer to ensure safety requirements are upheld at all times. Manage site emergencies action plans. Continuously reviewing and revising to ensure effectiveness. Respond to emergency situations on site, when needed. 

Desired Skills and Experience:

• Minimum of 5+ years in a leadership, service oriented, operational role.
• Degree in Business, Operations Management or related field preferred. 
• Experience with complex operational, process, and performance improvement projects with a proven ability to translate strategy into action that drives clear and measurable outcomes. 
• Ability to lead and influence in a highly matrixed organization, with excellent relationship management skills. 
• Financial and analytical acumen, able to make reasoned, calculated decisions based on data, critical thinking and pattern recognition. 
• Strong communication, organizational, analytical, critical thinking, and team building skills. Strong ability to quickly adapt and address complex challenges in collaborative and creative ways.
• Professional presence and excellent communication skills (written, verbal, and non-verbal).
• Ability to motivate and lead self and others to deliver results with agility.