Manager, EU Partner Operations
As part of our ambitious expansion plans, we are seeking a Manager to support the growing needs of our Partner Operations Growth team. This team provides a world-class service to Wayfair’s supplier partners as they expand across Wayfair geographies. We do this through strategic account management and a structured sales environment. We create specific solutions for our supplier portfolio with the goal of launching and scaling their business in new Wayfair geographies. We are looking for smart, energetic and collaborative colleagues who want to help us shape the future of Wayfair in Europe. If you love to connect with suppliers and help them build their business using Wayfair’s platform, then Wayfair is the place for you to advance your career!
What You’ll Do
- Lead an assigned portfolio of key strategic suppliers, contributing to the goal of driving Wayfair EU expansion and CastleGate adoption
- Identify and remove operational barriers and generally co-manage an operational work plan for each supplier with our account management team
- Effectively respond to operational issues for your portfolio as well as complex escalated issues, ensuring proper resolution
- Recognize, document, and share trends in supplier inquiries and challenges with senior team members
- Contribute to the development of tools and processes which make our team and suppliers more efficient and effective
- Collaborate across operations, category management, data integration and warehouse teams to ensure supplier success when launching in the EU
- Work based in Boston, with occasional travel to the regional offices and tradeshows to visit key suppliers and build new supplier relationships (3-6 times per year)
What You’ll Need
- Bachelor’s Degree or equivalent combination of education, training, and experience
- 5-7+ years of professional experience in partnerships, management consulting, sales or account management
- Demonstrated ability to manage and prioritize projects and delegate tasks appropriately
- Innovative problem-solving skills – dissect and determine root causes of problems, and implement solutions
- Strong negotiation skills, with the ability to speak to business owners and senior supplier executives at eye level
- A track record of taking on big challenges and delivering despite obstacles and limited resources
- Experience in business and data analytics, Excel, SQL a plus
- Articulate and persuasive communication skills, both written and verbal for internal problem dissection and resolution as well as customer-facing communications
- An ability to hit the ground running – a confident, entrepreneurial self-starter
- Demonstrated senior presence, recognized as an effective manager - experience managing others, preferred
- Fluency in Mandarin and/or Chinese language skills, a plus
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.