Manager of Carrier Performance Analytics
Wayfair continues to build industry-shaping infrastructure and capabilities in Logistics to fuel growth and delight our customers. As part of this journey, we are seeking bright, entrepreneurial leaders to help us drive initiatives related to our most strategic topics that will propel Wayfair from $16B to $30B and beyond.
The Transportation Strategy and Operations team is responsible for developing the strategy and execution of Home Delivery logistics with a $1B+ portfolio across North America. We are looking for a leader to join the Carrier Management team responsible for managing the relationships and driving logistics performance with our key strategic partners. The role combines strategic partnership and negotiations, industry thought leadership, financial and analytical acumen, logistics and warehouse operations with broad ownership and visibility on driving key strategic performance initiatives. The right candidate has proven carrier management experience, analytical competency, and the ability to build strong relationships with leadership both internally and externally with our carrier partners. Candidates should also have a collaborative leadership style and a demonstrated ability to drive results in partnership with other teams at Wayfair.
Responsibilities include:
- Help support key carrier partnerships within North America
- Develop Carrier Management strategies for unlocking improvements across multiple dimensions such as speed, reliability, capacity, and cost.
- Work cross-functionally across all Transportation teams to help achieve broader organizational strategies through our carrier partners
- Organizing and transforming information into comprehensible structures
- Using data to predict trends and patterns that can lead to strategic initiatives with Wayfair carrier partners
- Using Business Intelligence tools and techniques to visualize data in easy-to-understand formats, such as diagrams and graphs
- Preparing reports and presenting these to Wayfair carrier partners and leadership
- Identifying and recommending new ways to save money by streamlining business processes
- Monitoring data quality and removing corrupt data
- Be great to work with! We seek candidates with a positive attitude, collaborative spirit, passion for solving problems, and a sense of humor!
Strategic Projects could include:
- Lead performance engagement with carriers evaluating cost, operational service levels, value added services and implementation onto the Wayfair transportation platform
- Develop and execute performance improvement strategies designed to achieve cost efficiencies and unlock key areas of mutual value
- Leverage data and analytics to develop new strategies to drive performance and cost effectively deliver Wayfair product to customers
- Communicate and secure capacity expectations for peak events
Key Skills and Experience:
- MBA/MS prefered, with at least 3-5 years of relevant experience
- Relevant industry experience in managing strategic relationships preferred including consulting, work experience on the carrier side or carrier strategy from the business side.
- Biased towards action. We are looking for someone that can iterate, learn from mistakes and propose new solutions.
- Strong leadership ability. A hands-on team player that can inspire/mentor staff members.
- Demonstrated ability to drive complex projects to completion using effective project management, communication and influence. Relentless about following up until the job is done.
- Strong quantitative and problem-solving skills. Able to analyze data sets, pull out insights and then proactively communicate those insights to senior leaders. Able to grasp complex issues and look beyond the obvious.
- Superior interpersonal and communication skills. Proven ability to work successfully within and across teams. Able to build relationships at all levels in the organization.
- Self-motivated and proactive. Makes sound business decisions even when faced with ambiguity and competing priorities.
- Extensive experience working with Excel is highly preferred, SQL is a plus but not required.
*** This position is ONLY for on-site in our Boston, MA headquarters ***
Wayfair does not accept unsolicited candidate referrals or resumes / CVs from third-party vendors, including recruitment agencies. Wayfair will not be responsible or liable for any fees or costs associated with such unsolicited submissions.
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.