The Partner Excellence Team is looking for a skilled Assistant Manager to lead a team that acts as the central hub for our many unique suppliers. Your team is responsible for supporting efforts to quickly resolve existing order issues, target specific suppliers on key issues such as late shipments or incomplete shipping information, and provide an important account management function for suppliers. You will be responsible for implementing workflow procedures based on our team’s direction, supervising employees during day-to-day tasks, providing supplier support in escalated situations, and managing the overall success of the team.
This is a role with tremendous opportunity to make an immediate impact on the success of the company and for growth within the Operations team.
What You'll Do
- Manage a team of 4-7 associates who are responsible for daily transactional work and partnering with internal and external stakeholders.
- Coach, mentor, and assist in developing staff and their professional development
- Help develop, implement, and execute strategic projects
- Monitor, report and drive individual and team performance
- Lead team meetings and hold regular check-ins with staff
- Participate in the interviewing and hiring processes
- Write and administer performance reviews
- Suggest and implement changes to internal process to improve efficiency and effectiveness
- Build cross functional relationships to ensure best practices and successful execution of projects
- Report to upper management on team performance, development, and improvement areas
- Analyze KPIs with strong data skills
- Persuade leadership with analytical justification
What You'll Need
- At least three years of people management experience
- Ability to multitask and shift priorities quickly and often
- Excellent communication skills, both written and verbal; comfortable with regular phone communication
- Strong and consistent attention to detail
- Problem solving mindset and an entrepreneurial spirit
- Self-reliant and able to motivate others
- Process-oriented with strong analytical skills
- Ability to think strategically and tactically within a dynamic, fast-paced organization
- Experience in an ecommerce organization
- Experience with direct customer interaction
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.