Process Definition and Continuous Improvement Senior Manager

See more jobs from Wayfair

over 2 years old

This job is no longer active

Are you passionate about operations and process improvement? Are you excited about the opportunity to help build a new group that is going to be part of the team that shapes an entire industry? Are you looking to hit the ground running and have an immediate impact in a highly visible role? If so, you could be a great fit for Wayfair’s Operational Excellence team within the rapidly growing fulfillment and logistics operation.

Wayfair’s future-state fulfillment network is expected to scale to 3x the size of today’s network by 2023. Our Operational Excellence team will be the team that enables the continuous improvement of our physical processes across sites, helps establish a culture of waste elimination and defect reduction across the organization, and acts as a central interface & process experts for other stakeholders across the Wayfair organization. 

We are looking for talented, self-motivated and entrepreneurial leaders with demonstrated capabilities to join our Operational Excellence team. The ideal candidate is an energetic team player who understands how to effectively drive results in a fast-paced and rapidly growing company. A desire to be where the work is happening and to roll-up your sleeves and partner with our front line teams is a must. The candidate must also be able to develop trusting relationships with key cross functional teams, command strong senior presence, and build a team of high performing OpEx managers passionate about improving processes and building a culture of continuous improvement. 

We aspire to build a world class team and are open to different backgrounds. The ideal candidate will have an affinity to technology and experience with lean management and or operational leadership with a background in consulting, site/front line leadership, or industrial engineering preferably in E-Commerce fulfillment or manufacturing environments. 

 

What You’ll Do:

  • Be part of a team that owns one of the core processes (e.g.,Outbound, Over Pack, Returns) across our fulfillment network with responsibility for driving process consistency and improvement encompassing safety, speed to customer, quality, and efficiency
  • Standardize processes and create consistency across our fulfillment network
  • Partner with our fulfillment leaders to create a culture of continuous improvement and waste elimination by building capabilities and acting as an agent of change
  • Lead/facilitate events and workshops with our fulfillment teams
  • Drive high visibility projects and implementations for your process area start to finish 
  • Act as a coach to fulfillment center Operations Managers and Supervisors
  • Be a subject matter expert with respect to your process area
  • Partner with our Product and Engineering teams in designing and building our warehouse management systems 
  • Collaborate effectively with groups company-wide, including Engineering, Warehouse Operations, Planning, Category Management, Supplier Performance, Data Integration, Merchandising, Product Performance and Logistics
  • Travel regularly to our sites to work alongside the teams doing the work (40%+ travel)

 

What You’ll Need:

  • MBA preferred, Bachelor Degree with 2+ years of post MBA operations improvement, project management, and/or entrepreneurial management experience
  • Background in site/front line leadership, industrial engineering, or consulting preferably in E-Commerce fulfillment or manufacturing environments
  • Analytical and process improvement skills 
  • Relevant experience in Lean Six Sigma/Continuous Process Improvement practices
  • Exceptional communication skills across various levels of leadership and ability to partner with all levels of operation in the field
  • Ability to inspire others to strive towards a culture of Continuous Improvement - with high energy and coaching approach

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.