Process Definition Senior Analyst (m/f/x)

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over 2 years old

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Wayfair continues to build industry-shaping infrastructure and capabilities in Operations to fuel growth and delight our customers. As part of this journey, we are seeking bright, curious, and high-energy individual contributors to execute strategic initiatives that propel Wayfair from 10B in sales and beyond.

Wayfair Fulfillment Network is a key component of the overall supply chain and keeping our promise to the customer. As a result we interact with multiple stakeholders across Wayfair who rely upon us to deliver a world-class operation. Ultimately we are all working to serve the Customer but teams will have different priorities depending upon their individual objectives. This role is critical to managing these differing objectives, the flow of information between stakeholders, and ensuring all parties have sufficient clarity to move at speed and scale.

The ideal candidate is curious, driven, impact-orientated and able to communicate across all levels of the organisation. They will be able to network well, understanding different business plans and roadmaps, and deliver actionable insights and recommendations to operational teams. This role offers the opportunity to combine a corporate presence whilst developing a deep understanding of operational processes on the ground.

What You’ll Do

  • Define the Operational processes required to support new business opportunities and growth, from a macro perspective and iterating to a step-by-step process map
  • Collaborate with multiple stakeholders to ensure a common understanding and bring a mix of expertise to the design process
  • Identify and document the gaps between ideal process and tech capability
  • Work with the Tech teams to develop the business cases required to facilitate the ideal processes
  • Communicate effectively both written and verbally to ensure a consistent common understanding that allows multiple teams to work to a single vision
  • Spend time with teams across the organisation, especially front-line teams, to gain a deep hands-on understanding of existing process
  • Organise and run effective working groups to make decisions in a timely, transparent and collaborative manner
  • Be great to work with! We seek candidates with a positive attitude, collaborative spirit, passion for solving problems, and a sense of humor

Who You Are

  • Enjoys solving ambiguous problems which require an agile approach
  • Structured thinker, with the ability to bring clarity to complex scenarios
  • Effective collaborator who is able to bring multiple stakeholders together and gain agreement on the way forward
  • Proficiency with Office and equivalent software packages including process mapping software would be beneficial
  • Comfortable analysing data sets to build business cases to support Tech development or capital investment
  • Strong oral and written communication skills
  • Experience of working in a Supply Chain or Retail environment would be beneficial
  • Clear track record of working effectively in cross-functional team situations
  • An ability to hit the ground running – a confident, entrepreneurial self-starter

 

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.