Physical Retail Operations - Product Flow Manager
Wayfair’s Physical Retail team is seeking a Product Flow Manager to manage the end-to-end physical retail product flow. Working with Inventory Planning, Network Management, Engineering, FC and Store Operations, this role ensures product is in the right place at the right time. The Product Flow Manager troubleshoots issues as they arise and supports the FCs and Physical Stores, as required. The ideal candidate has hands-on operational experience, and is creative and resourceful. They also have experience managing stakeholders with different agendas.
Key Responsibilities Include:
- Establish and maintain all aspects of product flow process documentation such that it conveys an easily consumable storyline. Help define the Operational processes, dashboards and reports required to support this product flow.
- Drive effective collaboration and consensus across large project teams composed of resources with varying experience levels
- Provide clear communication to stakeholders across all levels, departments, and skill sets.
- Identify issues, proactively seek solutions and gain consensus, as necessary.
- Leverage your previous experience to understand our current environment and challenge our normal to expose unseen opportunities.
- Analyze inventory, order and/or process data in order to understand the impact of product flow issues, correctly size the problem or opportunity and help to prioritize any changes or opportunities
- Support development of the business cases required to facilitate the ideal processes
- Spend time with teams across the organisation, especially front-line teams, to gain a deep hands-on understanding of existing processes
- Be great to work with! We seek candidates with a positive attitude, collaborative spirit, passion for solving problems, and a sense of humor
Skills & Experience:
- At least 5+ years of strong operations management experience, managing large cross-functional teams in a retail or supply chain environment
- Self-driven motivation with a bias towards action; identifying opportunities and managing them through resolution
- Excellent communication skills to effectively interact with both technical and non-technical individuals and proven track record of influence at various levels of the organization.
- Ability to compartmentalize and context switch on the fly with changes that you can and cannot control.
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.