Position: Routing Specialist

Shift: 1st shift 7:30am-3:30pm 

Location: West or Southwest HDO location

L1, Routing Specialist

Do you have the business savvy and problem-solving skills necessary to drive continuous improvement at scale? Are you looking to hit the ground running and have an immediate impact in a highly visible role? If so, you are a great fit for the Last Mile Routing Operations team.

Home Delivery Operations is looking to add a Last Mile Routing Specialist to our team. This person will play a key role in planning routes that deliver perfect, cost effective orders at scale for one or more of Wayfair’s last mile depots. 

What you will do:

• Execute daily outbound resource plans to achieve customer experience, speed, and cost goals
• Use data to drive continuous improvement in core business outcomes: Planned Stops per Route, Transportation Efficiency (Utilization), Scheduled Dwell, In-Window %, Routes > 11 Hrs, and Route Review Timing. 
• Proactively monitor upcoming routes, identifying efficiency opportunities, correcting input defects, and resolving potential violations of customer experience and operational feasibility
• Publish routes to local depot within agreed upon SLA
• Partner with local depot and centralized network planning teams to meet throughput requirements of building
• Facilitate local site feedback to identify trends, change settings, or proactively address local situation (e.g. bridge closure, weather event, carrier training)
• Be a subject matter expert in Routing software (Descartes) to reduce defects and time-spent routing while achieving business objectives
• Provide direct input to Routing + Scheduling technology teams about existing tools and make recommendations for process changes/improvements 

Key Competencies for Success:

• Bias for action and continuous improvement: Delivers results at an incredibly high level, incredibly consistently
• Prioritizes tasks, swiftly identifies tasks requiring additional support from manager, and proactively provides updates to manager
• Able to effectively carry on with tasks, using guidance from standardized documentation or manager, in a reasonable timeframe when deviations occur from the norm for tasks
• Supports port mortem learning opportunities with the broader team and stakeholders, as needed
• Utilizes all tools and scripts available to analyze data from various sources 
• Sanity checks data by proactively asking questions and verifying assumptions
• Comfortably presents & converses with functional team
• Utilizes data when providing written updates to peer stakeholder groups, clearly describing key takeaways and findings 
• Creates artifacts/ trackers that are easy to follow & can be shared with broader stakeholder groups
• Documents process flows and SOPs for processes, as needed

About Us

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

Equal Opportunity Employer

At Wayfair, we don’t just accept differences - we celebrate it and support it. Wayfair is proud to be an equal opportunity workplace and is an affirmative action employer. Wayfair does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.