Wayfair is seeking a relentlessly curious, solutions-oriented Senior Analyst to join B2C Sales Strategy Analysis and Data Insights team. This team provides thought leadership and analytical rigor needed to drive our rapidly evolving B2C sales channel.

Wayfair’s B2C sales team consists of product experts and sales agents who help customers purchase complex, design-heavy, or technically sophisticated products. The Strategy Analysis and Data Insights team is responsible for analyzing customer behavior and operational performance to provide visibility, test and optimize strategic business initiatives. The team is highly cross-functional and works closely with Product Management, Engineering, Data Science, Field operation, Marketing and Storefront to grow the B2C sales channel.

What You’ll Do

In this highly technical role, you will be a key contributor and lead end to end testing and advanced analytics work for one or more teams within B2C Sales. Each Senior Analyst is aligned with one or more teams within B2C Sales, and partners with those teams to help them achieve their goals. This role requires a blend of strong analytical experience, business acumen and strong communication. All these skill sets will be applied in tandem with understanding customer behavior and business performance to drive revenue growth, better customer experience, operational efficiency and profitability. Whether you’re running rigorous A/B tests, analyzing customer behavior trends or developing SQL or Python scripts, you will be working with cutting edge technology and multi-terabyte datasets. You will think critically to tackle complex challenges in a fast-paced and high-growth environment.

In this role, you can expect to:

•  Solve difficult, non-routine analysis problems with deep customer focus, applying advanced analytical methods and recommending innovative approaches as needed
• Lead analytics efforts for A/B testing of new product initiatives; work with customer onsite browsing data and operational performance data to understand impact of B2C initiatives 
• Build a strong understanding of B2C Operations and KPIs that impact overall business performance such as call efficiency, conversion rates etc.
• Work with several large and complex databases including sales, product, and customer data to synthesize insights used for decision-making; providing actionable takeaways and point of view when presenting business cases to senior leadership 
• Collaborate with Data Science, Infrastructure, and other Analytics teams using tools such as SQL, Python, Looker and Google data studio to deliver real-time performance data to the business leadership team, formulate hypotheses, develop models and socialize recommendations that address strategic and operational challenges 
• Take initiative to dive deeper into data science models that support sales operations such as customer targeting, call routing, customer valuation etc.

What You’ll Need

• Bachelor’s degree in an analytical discipline such as: Mathematics, Engineering, Statistics, Actuarial Science, Economics, Business or Finance
• Post-graduate work in related field, preferred
• Prior management consulting experience or internship, a plus
• Strong analytical background and 3+ years of experience in extracting insights and operating with large data sets to identify trends and actionable takeaways
• Expertise in SQL and Excel required
• Proficiency in data analysis and visualization tools such as SAS, Python, R, Tableau, Microstrategy, and Google Data Studio
• Experience in statistical modeling (Clustering, Classification, Regression etc.) is highly preferred
• Excellent communication skills; demonstrated experience collaborating with cross-functional teams
• Entrepreneurial spirit or prior experience in a high performance, fast-paced environment
• Highly motivated, with the ability to work effectively both independently and as part of a team