What’s the Role?
Wayfair is looking for a Labor Management System (LMS) Support Specialist to join our growing Industrial Engineering team and help get the most out of LMS. The role will work with the Industrial Engineering team to manage the configuration of LMS, perform analysis and support, and help in the development of the LMS Reports.
Shift Times: Monday-Friday: 6:00 am EST- 3:00 pm EST
Location: Remote or On-Site (if near location)
About You:
You’re passionate, energetic, and love a fast-paced team environment. You’re a collaborative team player with an attention for detail and want to contribute to the overall success of a team. You’re a quick learner and have a strong desire to learn new skills. When faced with obstacles, you’re calm under pressure and proactively seek the best resolution for your immediate team and the business. You’re self-motivated, have the ability to multi-task, and can quickly and efficiently respond to support inquires.
Key Responsibilities:
- As part of a collaborative team, participate in the ongoing design, configuration and reporting for the Labor Management System
- Diagnose and resolve issues (e.g. - end-user, business process, security, integration, etc…)
- Partner with Warehouse Operations colleagues to create business requirements documents, system configuration documents, detailed functional specification documents, test plans and test cases
- Create and maintain end-user and training documentation; and participate in training activities for Industrial Engineering and end-users
- Maintain proper change management documentation to satisfy the company’s internal/external audit controls and compliance practices
- Participate actively in the LMS Community, propose and advocate for improvements to the LMS solution, and build a network of peers to best-practice-share with
- Proactively monitor new features released by ProRep and advocate for appropriate adoption plans
- Consistently project a high level of professionalism
- Perform other job-related duties and responsibilities as may be assigned from time-to-time
Desired Skills & Experience:
- Ability to problem solve and analyze data
- Excellent interpersonal, oral and written communication skills are essential
- Proven record of setting delivery commitments and meeting expectations
- Strong knowledge of Excel and ability to learn new systems quickly is a must
- Ability to problem solve and analyze data
- Desire to learn, both through training and independently
- Passion for helping to solve problems
- Talent for building strong, professional relationships
- Prior experience in a fast-paced environment
- Familiarity with labor management systems is a plus
- Reliable, consistent and self-reliant work habits are necessary
- Regular and reliable attendance is essential
- Ability to handle challenging interactions via telephone and email in a professional manner
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.