Who We Are
The B2B Strategy & Operations team develops the go-to-market strategy and operating model for Wayfair’s B2B business, Wayfair Professional. We help drive both long-term thinking about what customer experience will maximize profitable growth and shorter-term measures improving operational efficiency. We do this in partnership with a sales organization of over 500 agents delivering a nine-figure annual revenue target. Wayfair Professional helps hundreds of thousands of businesses to create the perfect space for their clients, guests and employees. We serve customers in the Office, Hospitality, Interior Design, Contractor, Property Management and other sectors, with a broad assortment across furniture, fixtures and decor. Wayfair Professional has nearly tripled in size over the past 24 months, and we are seeking to expand and upgrade the strategic capabilities that support our growing sales team.

What You’ll Do
As a Senior Analyst of Sales Operations, you will be responsible for supporting the strategy, architecture and execution of Wayfair Professional’s Territory (Book Management) function. This role is accountable for deliverables and processes such as book management, account routing rules, performance reporting, and analysis to drive recommendations. This role entails comfort working with large data sets to enable efficient execution and provide actionable insights. Relationship management is key in this role, as it requires cross-functional partnership with Sales, Finance, Product, and Engineering among others.
- Work with B2B leadership to define and execute on book management strategy, account routing rules, and performance analysis
- Provide guidance to sales managers and senior leaders on Territory related matters
- Support and own deliverables related to the administration and execution of account movement among different sales programs
- Work with Product and Engineering to define business rules and requirements for automation
- Support key strategic initiatives for the business by providing Territory related thought leadership and analysis
- Own the fact finding, communication and resolution for Territory related issues

What You’ll Need
- Strong quantitative and analytical skills, as well as excellent communication skills and a collaborative mindset (required)
- Curiosity and eagerness to have an impact on the business, especially as it relates to sales strategy, customer experience, process improvement and automation among others (required)
- Ability to thrive in an fast-paced, evolving organization while juggling several priorities (required)
- Good business judgement and problem solving skills (required)
- Experience independently managing own work plans or projects (preferred)
- Experience working in a matrix environment (preferred)
- Experience with Excel, SQL, Looker and Salesforce (or similar tools) (required)
- 1-2 years of professional experience (required) in sales operations or a related field (preferred)
- Bachelor’s degree (required)