Operations Data Analyst
Wayfair is reinventing the way people shop for their homes and providing relentless customer focus along their journey with a best-in-class Customer Service experience. In support of this vision, the data assets generated from our Contact Center 3rd party applications need to be stable, integrated, and analyzed for valuable business insights to drive innovation--and our team is making that happen.
What You'll Do
- You will have the opportunity to design, build, and support new data collection processes from various 3rd party Contact Center applications using database queries and APIs.
- With these data assets, you'll regularly monitor, analyze, and present powerful insights to senior leaders to collaborate on impactful strategic decisions.
- Partnering with stakeholders of varying technical backgrounds, you’ll translate their business requirements into technical tasks and organize projects in an agile workflow.
- Create elegant, real-time dashboards with Google Data Studio and self-service visualization tools using applications like Looker and AtScale to watch emergent trends.
- Continuously evaluate and improve our database infrastructure through architecting more scalable designs and automating manual business processes to question our status quo.
What You'll Need
- 4+ years of experience programming in T-SQL (MSSQL) or Standard SQL (GBQ)
- 2+ years of experience in the field of data analysis or business intelligence
- Exposure to APIs and integrations between applications
- Experience architecting, tuning, and supporting data warehouses and ETL processes
- Experience creating data visualizations using dashboards and analytical cubes
- Experience collaborating with non-technical stakeholders to develop technical solutions
- Experience working inside an Agile environment and using source control tools
- Experience working with Call Center operations metrics and applications
About Us
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.