Senior Manager, EU Partner Operations

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about 3 years old

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Senior Manager, EU Partner Operations

As part of our ambitious expansion plans, we are seeking a Senior Manager to support the growing needs of our Partner Operations Growth team. This team provides a world-class service to the Wayfair’s supplier partners as they expand across Wayfair’s geographies. We do this through strategic account management and a structured sales environment. We create specific solutions for our supplier portfolio with the goal of launching and scaling their business in new Wayfair geographies. We are looking for smart, energetic and collaborative colleagues who want to help us shape the future of Wayfair in Europe. If you love to connect with suppliers and help them build their business using Wayfair’s platform, then Wayfair is the place for you to advance your career!

What You’ll Do

  • Own the full commercial value chain of the Launch program for one or more categories; this includes business development (lead identification, proposal writing, negotiation & selling) and account management (driving sales performance, leading replenishment process)

  • Lead an assigned portfolio of key strategic suppliers, contributing to the goal of driving Wayfair EU expansion and CastleGate adoption by identifying and removing operational barriers and generally co-manage an operational work plan for each supplier with our account management team

  • Build and grow existing relationships through continuous analysis of performance and identifying new opportunities for expansion

  • Work based in Boston, with travel to the regional offices and tradeshows to visit key suppliers and build new supplier relationships (4-8 times per year)

  • Maintain industry expertise; keep abreast of trends and new product ideas

  • Recognize, document, and share trends in supplier inquiries and challenges with senior team members

  • Lead improvement of tools and processes which make our team and suppliers more efficient and effective

What You’ll Need

  • MBA or similar qualification from top tier school, 7-9+ years of professional experience in partnerships, management consulting, sales or account management

  • Successful entrepreneurship experience, having built similar or related product/service offerings, especially in the logistics space

  • Innovative leadership style, looking for an opportunity to lead product category verticals strategy and execution

  • Strong analytical experience and ability to operate with large data sets to identify trends and actionable takeaways

  • Detail-oriented and has strong client or customer management experience

  • Strong negotiation skills, with the ability to speak to business owners and senior supplier executives at eye level

  • Demonstrated senior presence, recognized as an effective manager - experience managing others, preferred

  • Experience in e-commerce, retail, supply chain, or logistics, a plus

  • Chinese language skills, a plus

  • Ability to hit the ground running – a confident, entrepreneurial self-starter

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.