About the role
The Network Management organization drives the speed, ship cost, inventory positioning, and capacity goals for Wayfair’s North America network, encompassing CastleGate Fulfillment, Wayfair Delivery Network, and Dropship. This organization was conceived to solve the challenging, cross-functional problems that are plentiful in a complex and flexible supply chain, and coordinate across groups to ensure that strategies, metrics, and goals are aligned.
Within Network Management, the Operations Readiness team oversees and supports the end-to-end performance of the network to effectively execute and deliver against these goals. We serve as the central “control tower” for the network, and as such are also responsible for developing and managing core supply chain processes, including Sales & Operations Planning and Business Outcome Reviews.
As a Senior Manager on Operations Readiness, you will be asked to drive the development and implementation of the Business Review & Performance Management process for North America. Working together with the head of Operations Readiness, the role will drive the process, cadence, data structure & analytics, and stakeholder management needed to effectively identify and evaluate both risks to and opportunities for Wayfair’s network performance on a weekly, monthly and quarterly basis, while connecting these insights with the Sales & Operations (S&OP) process for the 0-24 month horizon. This is a unique role in Wayfair that operates at the intersection of a large number of both commercial and supply chain teams, including Marketing, Promotions, Operations Analytics, Industrial Engineering & Global Design, Operations, Workforce Management, Transportation, and Technology.
Wayfair is looking for a driven, analytical leader with proven experience in managing supply chain operations, driving organizational change, and championing innovative thinking to drive operations readiness for North America.
A successful Senior Manager on Operations Readiness will:
- Design a comprehensive, end-to-end Business Review & Performance Management process that fully integrates with the existing rhythm of business across cross-functional teams and executive decision-making timelines by driving the following:
- Partner with head of Operations Readiness and Network Management to determine key outcomes & strategic network questions for evaluation
- Create reporting structure & corresponding analysis across cross-functional teams to drive impactful discussion among network and business leaders
- Collaborate with leaders & analysts from commercial and supply chain teams to standardize subprocesses & analyses that support overall forum; source and coordinate resources as needed to increase stability, repeatability, efficiency, and scalability of these subprocesses
- Develop the mechanism by which we take outcomes and decisions from this process / forum and inform other processes, including Sales & Operations Planning S&OP) and daily network management and execution
- Develop the mechanism by which we successfully manage the execution of workstreams that emerge from this process, as well as the feedback loop for better informed / iterative improvements to the rhythm of business process and decision making based on corresponding outcomes
- Support head of Operations Readiness in preparing for & leading the Executive Business Review & Performance Management forums with the Chief Supply Chain Officer
- Support Operations Readiness teammates as needed on other aspects of managing network performance
Qualifications
- Bachelor’s degree in Engineering, Business or Supply Chain/Operations discipline
- 6+ years of experience in operations, technology, consulting, strategy or finance, preferably with diverse experience
- MBA or equivalent Master’s degree preferred
- Proven track record of leadership, taking ownership and driving results
- Experience managing and executing large projects from start to finish including project management, data gathering and modeling, problem solving and communicating recommendations
- Strong written and verbal communication skills
- Senior presence; able to clearly and consistently partner with a broad range of levels and functions to achieve objectives
- Experience in Sales & Operations Planning or related functions a plus but not required
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.