Associate Director, Operations Incentives Advanced Analytics

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The Operations Incentives Algorithms team is responsible for creating the Cost and Profit estimates that power all of our customer touchpoints, from Marketing, Sort and Recommendations, to Pricing in one of the fastest growing e-commerce marketplaces in the world. The team leads forward thinking strategies to improve our customer experience by avoiding damages and returns, shipping items fast and economically to our customer and providing compelling pricing to our customers. Our products sit at the intersection of incenting supplier excellence in our complex Supply Chain by influencing and improving the Customer Experience across our Website. We leverage continuous experimentation, a modern tech stack, best-in-class modeling approaches, and economic theory to build a scalable, dynamic, and flexible platform. 

We are looking for an Associate Director to join our leadership team and lead our Product Analytics function. You will grow and develop a team of 3+ analysts that leverage Wayfair’s huge datasets to inform the roadmap of our marketplace strategy. The Associate Director will work cross-functionally with executives across all facets of the organization including product management, engineering, data science, and commercial teams. This requires a multidisciplinary blend of analytical experience, technical capability, and business strategy, all applied in tandem to discover key insights about our customers and suppliers that drives our world class pricing strategy. 

 

What you will do:

  • Own and develop the strategic analytic agenda across multiple atomic teams to unlock insights and guide the business - everything from identifying, testing and optimizing new approaches to broad level strategic direction grounded in data evidence and heavy analytical rigor.
  • Hire, manage, and mentor a team of analysts
  • Work closely and build productive relationships with our product, engineering, machine learning, and economist partners.
  • Proactively identify areas where advanced analytical efforts can produce a strong value add and work them into the road map.
  • Influence cross-functional executive leaders across the organization
  • Create organizational designs to optimally serve multiple stakeholder groups and business units.
  • Provide leadership to corporate initiatives by working with executives and being a thought partner with a cross functional leadership team.
  • Prioritize resources and hiring across multiple areas, balancing short-term needs with longer-term initiatives.

What you will need:

  • Bachelors in computer science, engineering, math, statistics, economics, or other quantitative discipline; Masters preferred.
  • 9+ years work experience in a relevant field (in addition to any graduate education).
  • Proven ability to manage, guide, and grow analytics leaders
  • Advanced Analytics or Data Science experience with e-commerce companies is a strong plus.
  • Supply Chain or Operations Analytics experience is a plus.
  • In-depth experience with SQL or a structured programming language (aggregate functions, query optimization, stored procedures, string parsing, Vertica/Hive/Presto/Spark, etc.), required.
  • In-depth experience with python & python tools (Jupyter notebooks, functions, pandas, sklearn, matplotlib, etc.), highly preferred.
  • Experience with experimental design (A/B tests) and statistical analysis to drive business decision making, highly preferred. 
  • Knowledge and experience using machine learning algorithms/techniques (decision trees, random forest, deep learning, etc.) within a business context, highly preferred.
  • Knowledge and experience with supply chain and operations analytics is a plus.
  • Excellent communication and data presentation skills covering objectives, plans, status, roadblocks, and results.
  • Demonstrated success working with executives at the most senior level on setting analytic direction and recommendations to direct business strategy and achieve high impact results.
  • Experience designing and implementing highly visible, and innovative analytical organizations
  • Strong business acumen, analytical skills, and technical abilities along with problem-solving skills.
  • Proven track record of taking ownership and driving results. Thrive in a fast-paced and ambiguous environment. 
  • Demonstrated success influencing senior level stakeholders on strategic direction based on recommendations backed by in-depth analysis.
  • Prior experience proactively identifying areas where analytical efforts can produce a strong business value add and setting the analytics roadmap.
  • Able to manage multiple projects and deliver against aggressive goals.

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.