Senior Manager of Storefront Advanced Analytics & Insights

Wayfair Analytics is the engine that powers an enterprise obsessed with data. The Wayfair websites generate over 100M clicks from the millions of customers that visit our sites every day to discover and purchase home goods. The Storefront Advanced Analytics & Insights team is focused on understanding and optimizing customer behavior as a key enabler for the company to move fast and iterate quickly on big business problems.

The B2B team is responsible for delivering a world-class experience to our professional customers across multiple industries, including Interior Design, Commercial Office, Contractor, Hospitality, Property Management, and Education. The B2B business has seen exciting transformations over the past few years and still has so much untapped potential as we grow towards the $100B+ opportunity in North America.

As a Sr. Manager for Wayfair Professional Analytics, your goal is to unlock insights that drive the business – everything from shaping the business strategy to performance management and site optimizations that are grounded in data evidence and advanced analytical rigor. This requires a blend of analytical experience, business acumen, strategic thinking, and leadership experience, all applied in tandem to understand customer behavior and business performance to drive acquisition, retention, and profitability. This role will work as part of a leadership team of Marketing, Product Management, Engineering, and Experience Design leaders who will partner together to grow the business.

This is an ideal opportunity for a high-performing and experienced people leader passionate about maintaining their technical expertise, growing a team, and driving the roadmap to directly impact the customer experience. The successful candidate will have excellent technical and analytical skills as well as the ability to present their data driven recommendations in a clear, concise, and persuasive manner.

What You’ll Do

• Lead a team of analysts to manage the data infrastructure, oversee the on-site testing strategy, and drive insights generation for the Wayfair Professional customer
• Establish and maintain tracking of key business metrics for the Wayfair Professional site and app, identifying trends/changes and driving improvement
• Conduct advanced analyses of customer behavior to improve acquisition and retention, including increased purchase frequency and spend rates
• Collaborate with Data Science, Infrastructure, Marketing, and other Analytics teams to deliver impactful data and insights
• Communicate key insights and recommendations to senior leadership across the organization to influence the strategic agenda
• Be a thought partner to drive continuous improvements to Analytics teams including and beyond your direct remit
• Hire, manage, and develop a team of analysts, including coaching, onboarding, and training

What You’ll Need

• Bachelors in computer science, engineering, economics, statistics, MIS, or other quantitative discipline. Masters preferred.
• 7+ years experience including 3+ years leading an analytics team.
• Experience defining a clear, robust roadmap and delivering against it.
• Experience designing and implementing highly visible, complex, and innovative analytical solutions that drive business decision making.
• Experience with visualization tools (such as Looker, Data Studio, Tableau) or BI software (such as SSAS, Microstrategy, Cognos).
• Experience working with large and complex SQL databases. Experience with GBQ is a plus.
• Experience with SQL (incl. aggregate functions, joins, etc.) or structured computer programming language(s) (such as Python, Java, R, SAS).
• Strong business acumen, analytical skills, and technical abilities along with problem solving skills.
• Demonstrated success influencing senior level stakeholders on strategic direction based on recommendations backed by in-depth analysis.
• Strong written and verbal communication.
• Experience in mentoring and developing a team of analysts.