Who We Are:

Operations at Wayfair helps shape the strategy and execution of our rapidly-expanding global, end-to-end supply chain. Wayfair’s Customer Service and Sales organisations strive to differentiate us from the competition by providing a best-in-experience to our customers across Europe. In this role you'll be responsible for leading our high-volume Sales and Service Talent Acquisition across our virtual and on-premise sites in Europe, which are expanding as fast as our European business is.

You’ll be working as part of a well-supported, 50+ strong Talent Acquisition team who are dedicated to building a world-class recruiting experience for candidates. As our Operations further expand, it will open even more career-growth opportunities, this is just the beginning!

If you are comfortable creating and executing hiring strategies, leading Talent Acquisition teams, feel comfortable managing stakeholders with high expectations, and are well versed in owning high-volume hiring, we’d love to hear from you.

What You'll Do:

You'll be responsible for Talent Acquisition across our Sales and Service on-premise and virtual sites in the UK, Germany, Ireland and more, expanding with Wayfair's growth in Europe.

• Act as a partner, consultant, and advisor with Operations leadership by developing, driving, and executing strategies to recruit talent in a highly competitive market
• Lead a manager, and  team of five to deliver outsized hiring results in an effective and efficient way
• Design and execute a Talent Acquisition strategy for scale over the next 5+ years across our EU Sales and Service sites along with our Operational Leadership and wider cross-functional partners
• Lead projects to improve our Operations hiring across the TA lifecycle from attraction and selection to hire
• Conduct research to map out talent within target companies and new markets
• Develop, drive, and manage strong relationships with our very supportive Hiring Managers to ensure successful placements within our Operations organisation.
• Develop and ensure a strong Wayfair brand and presence in our EU Sales & Service locations/ developing markets
• Take ownership for growing your career with the business as we continue to scale
• Use your experience to design/tweak assessment processes as required to evaluate candidate qualifications and culture alignment
• Provide regular reporting and updates to management and stakeholders, made much easier with our TA Analytics tool Visier. 

What You'll Need:

• Experience leading/managing direct reports - Developing, mentoring, coaching, driving high performance, and goal setting
• Ability to diagnose and coach teams through ups and downs of recruiting cycles and continue to motivate your team within a hyper-growth environment
• Experience (and ideally a strong network in Operations) having recruited Senior talent, both individual contributors and leaders
• Experience designing sourcing strategies, assessment processes, and improving areas of TA with a holistic approach (attraction, selection, hire, onboarding)
• Strong relationship management skills with a proven track record of building trust and credibility with both candidates and senior leaders
• Prioritisation skills - balancing day to day recruiting and projects with management and development of the team
• Day to day usage of TA data to solve problems, provide reporting, actionable insights, and to build solutions. Experience using metrics to track success
• Either to be in, or happy to relocate to one of London, Berlin, or Galway (and we’ll support your relocation)
• An interest in working in a data focused, fast-paced, TA team with room to grow your career in future
• Experience in designing and conducting in-depth competency and behavioral based interviews and evaluating candidate profiles
• Proven success delivering recruiting results
• To be comfortable multi-tasking and managing multiple priorities simultaneously
• Fluency in written and spoken English