Senior Manager, Transportation Carrier Performance

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Senior Manager - Carrier Performance Management

Wayfair continues to build industry-shaping infrastructure and capabilities in Logistics to fuel growth and delight our customers. As part of this journey, we are seeking bright, entrepreneurial leaders to help us drive initiatives related to our most strategic topics that will propel Wayfair from $16B to $30B and beyond.

 

The North America Transportation and Delivery organization is responsible for developing the strategy and execution of our Logistics network, which encompasses a large carrier portfolio that enables us to deliver a best-in-class customer experience in the furniture and home space. 

 

We are looking for a leader to join our Carrier Procurement and Performance team, responsible for managing the relationships and driving logistics performance with our key strategic national and regional carrier partners. The role combines strategic partnership and negotiations, industry thought leadership, financial and analytical acumen, logistics and warehouse operations with broad ownership and visibility on driving key strategic performance initiatives. The right candidate has strong carrier management experience, analytical competency, and the ability to build strong relationships with leadership both internally and externally. Candidates should also have a collaborative leadership style and a demonstrated ability to drive results in partnership with cross-functional teams. 

 

Responsibilities include:

  • Cultivate and strengthen key strategic relationships with our largest truckload, intermodal, and less-than-truckload partners
  • Develop, champion and manage joint initiatives with our carrier partners to create stronger collaboration and unlock new areas of value 
  • Lead a team of carrier managers responsible for data-driven improvement of performance metrics 
  • Liaise with key partner stakeholders to solve issues, communicate strategies, and create synergies to further drive performance
  • Drive the development of market-leading forward logistics strategies with the goals of accelerating delivery speed and lowering transportation costs
  • Partner with key cross-functional leaders across Operations, Category Management, Sales & Service, Merchandising, and Technology/Engineering to create alignment in strategic approach and successfully realize your vision
  • Be a great leader and invest in the development of our team

 

Strategic Projects could include:

  • Lead the strategic engagement with carriers evaluating cost, operational service levels, value added services and implementation onto the Wayfair transportation platform
  • Develop and execute performance strategies designed to achieve cost efficiencies and unlock key areas of mutual value
  • Leverage data and analytics to develop new strategies to drive performance and cost effectively deliver Wayfair product to customers 

 

Key Skills and Experience:

  • MBA/MS ideal, with at least 5-7 years of relevant experience.
  • Relevant industry experience in managing large scale strategic relationships preferred including relevant bulk transportation, TL/Intermodal/LTL, experience through consulting, work experience on the carrier side or carrier strategy from the business side. 
  • Strong leadership ability. A hands-on team player that can inspire/mentor staff members. 
  • Demonstrated ability to drive complex projects to completion using effective project management, communication and influence. Relentless about following up until the job is done.
  • Strong quantitative and problem-solving skills. Able to analyze large sets of data, pull out insights and then proactively communicate those insights to senior leaders. Able to grasp complex issues and look beyond the obvious. 
  • Superior interpersonal and communication skills. Proven ability to work successfully within and across teams. Able to build relationships at all levels in the organization.
  • Self-motivated and proactive. Makes sound business decisions even when faced with ambiguity and competing priorities.
  • Extensive experience working with Excel is highly preferred, SQL is a plus but not required.

 

*** This position is ONLY for on-site in our Boston, MA headquarters ***

 

Wayfair does not accept unsolicited candidate referrals or resumes / CVs from third-party vendors, including recruitment agencies. Wayfair will not be responsible or liable for any fees or costs associated with such unsolicited submissions.

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.