The Senior Manager, Outsourced Labor Strategy & Operations will report into the Global Head of Outsourced Labor & Services (OSLS) and is responsible for several key facets of Wayfair’s $100M+ outsourced labor (onshore and offshore) program, including process, tools / technology (e.g., vendor management system), planning and reporting.  As Wayfair grows our contingent labor workforce, this role will ensure we’re doing so in a way that is efficient and scalable by focusing on process definition and optimization, tool selection and implementation, and engagement with key stakeholder groups across the organization (Talent, Finance, Technology, etc.).  In this central role, you will lead a team responsible for the end-to-end approach for how we govern 3rd party Outsourced Labor & Services efforts such as:

1. Process:  A key element of building a scalable program is having standardized, clear, and easy-to-follow processes for stakeholders and vendors alike.  You will be responsible for designing and implementing (in partnership with other teams) process and data flows for the program.
2. Tools & Technology:  What got us here won’t get us there!  We know we’ll need to uplevel our tools and systems to guide the workflows and improve efficiency and transparency (i.e., implementation and ongoing management of a VMS).
3. Planning:  You’ll be responsible for capturing demand forecasts from stakeholder teams, synthesizing, analyzing and partnering with Finance to incorporate into the financial plans.
4. Data & Analytics Reporting: We pride ourselves on being data-driven.  You will be responsible for the collection, organization, analysis, and reporting of onshore and offshore related data across vendors and stakeholder teams. 

This includes partnering with business leaders to build a long-term roadmap for Wayfair’s outsourced labor & services needs and a strategy for how to ensure seamless delivery on those needs across categories such as RPOs, BPOs, warehouse agencies, 1099 contractors, etc. 

It’s an exciting, unique role, combining domestic and international partner relationships, collaboration with many Wayfair departments, process optimization, systems and planning / performance management. 

Key Responsibilities

• Develop the strategy and roadmap to ensure seamless execution of the operating model (processes, systems, reporting, etc.) for Wayfair's $100m+ Outsourced Labor & Services program 
• Drive advancements of outsourced programs including implementation of a VMS (Vendor Management System), vendor performance scorecards, efficient, streamlined onboarding processes, and accurate spend governance methodologies 
• Partner with cross-functional teams to understand their requirements and incorporate into improved processes and workflows
• Govern key OSLS metrics and KPIs including spend, ROI, productivity, onboarding time, etc.
• Manage and develop others, setting clear objectives, providing coaching, and supporting the delivery of high-quality work

Qualifications

• 5-7+ years’ experience in vendor management, outsourcing, operations, or a similar business field
• Experience in implementing and owning a VMS (Vendor Management System) or with MSPs a plus
• Experience partnering with many  cross-functional internal stakeholders and external vendors
• Excellent analytical, organizational, and persuasive communication skills
• Strong problem-solving and analytical skills- being able to create recommendations and decisions based on data
• Ability to thrive in a high growth, data-oriented and entrepreneurial environment where strong project management skills, analytics, and the ability to juggle multiple priorities are a must

About the Team

Outsourced Labor & Services (OSLS) is part of the Strategic Procurement (Finance) department and owns outsourced vendor partnerships, ensuring all offshore workflows within the network are operating at optimal cost, staffing and process efficiencies. They govern the spend for each line of business (LoB) and broadly across the vendor network by establishing spend targets with FP&A and monitoring actuals. They streamline the process of onboarding, training, cross-utilizing, and measuring performance of vendors so that they are operating at maximum efficiency and meeting stakeholder established SLAs. As the needs of our stakeholders evolve with the implementation of tech automation and new initiatives, we consistently evaluate the network to ensure it is equipped with the right size, skills, diversification, and rate structures. 

About Strategic Procurement (SP)

The Strategic Procurement (SP) team supports groups across Wayfair in making informed spend decisions that drive the best ROI and long-term value for the company. With the company’s focus on long-term growth and profitability rather than only short-term profitability, SP plays a highly impactful role in spreading a culture of ownership and driving disciplined spend decisions, either directly delivering those projects or equipping employees in the business to do so to a high standard. SP supports a range of teams across the business including Engineering (e.g., hardware, software, communication); Logistics and WH (e.g., plant and machinery, packaging, supplies); Marketing, Algorithms & Analytics and Merchandising; Talent (e.g., contingent labor, recruiting, systems); Facilities; Finance; and, Legal.