The Journey teams within Service Engineering create end-to-end experiences for post order tasks that involve order tracking, order modifications, cancellations, returns, replacements and others. It enables our customers to receive help online through self-service and enables customer service agents to solve customer problems. The overall goals are to reduce contacts, to reduce the average handle time of contacts, to increase self-service adoption and to offer efficient resolutions to our customers that optimize overall cost.
The team is responsible for providing best-in-class customer experience by providing robust and scalable applications built on services and APIs provided by our Service and Order Platforms. The team works with Data Engineering, Data Science and other Service Engineering teams to support various business stakeholders. Our products are geared towards helping customers and agents be a part of world-class post order experience that includes goal-oriented online automated chat, virtual assistants, and recommendations in search. We look for entrepreneurial individuals who want to take ownership over their own agenda and thrive in a collaborative team environment.
What You'll Do:
- As a Senior Software Engineer you will actively work alongside other engineers to work on highly technical projects and deliver high quality contributions to the codebase
- Drive high impact architectural decisions including inception, design, and delivery
- Identify risks and gaps in technical approaches to meet team and project goals.
- Motivate and influence teams to buy into team vision and quarterly roadmap, pushing individuals outside of their comfort zones where necessary
- Be externally recognized as credible technical and product subject matter expert for broader team’s focus area
- Provide visibility into team results and bottlenecks, and drive data-driven action plans
- Work within an Agile culture to foster continuous improvement at the team and departmental level
What You Will Need:
- Mastery in cross-functional consensus building and influencing without given authority
- Strong understanding in data structures, algorithms and software design concepts
- Strong experience in React, Typescript, PHP, Python, GraphQL and Java
- Proven success in mentoring junior engineers to improve standards and reduce defects in dynamic environments
- Mastery in driving implementation and provide visibility to progress through short feedback loops and data-driven action
- Successful background in designing production systems at scale including fault tolerance, reliability, performance, and security
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.