Benefits:
- Medical, Dental, Vision coverage starts day 1
- $5,250 in eligible Tuition Reimbursement
- Employee Discount
- 401(k) with company match up to 4%
- Paid Time Off
- Paid Parental Leave
- Paid Day of Voluntary Service
What You’ll Do
In this role, you will focus on partnerships while maintaining a high standard of operational commitment. You can expect to:
- Act as a liaison for our third party and internal Wayfair delivery partners
- Monitor delivery site compliance on inventory processes, and scheduling and delivery of customer orders
- Action assigned tickets for customer escalated delivery issues and requested order changes
- Proactively identify, investigate and resolve incidents where orders that are past the customer facing delivery date
- Proactively suggest process change and be an efficiency leader
- Employ data-driven collaboration to secure reliable, continual improvement
- Identify areas of opportunity for stakeholders to improve their effectiveness
What You'll Need
- Associate’s degree or equivalent military/work experience
- Skill with time management and prioritization, working well under deadlines
- Analytical, creative, and innovative approach to solving problems
- Strong organization skills and attention to detail
- Ability to work effectively with people in a cross-functional environment
- Experience with collaborative G Suite tools or their Microsoft/Open Office equivalents
Who We Are
The Final Mile Support Specialist role will be a part of our Service Operations Freight team. As a member of the Final Mile Freight Team, you will build relationships with delivery sites across North America and work with these teams to ensure compliance in final mile processes and real time accuracy in product location.
Your role will include a series of proactive and reactive workflows to support these delivery sites in scheduling, delivery, and exception management of customer orders. These workflows can include monitoring SLA compliance from our delivery partners to identify and address delays, investigations into late shipments, and processing customer-requested order changes.
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.