Product Content Senior Manager

When you shop online, can you instantly tell a good site from a bad one? Can you identify what product information and imagery would make the shopping experience easier at Wayfair? If you are interested in helping power a best-in-class customer experience across our global catalog, then we want to talk to you.

Wayfair is looking for a Product Content Senior Manager to help build up our product and assortment expertise. In this role you will own multiple categories within our 10M+ product catalog and lead a team responsible for developing an in-depth understanding of the product’s characteristics, using a combination of product-focused competitive research and supplier interactions. You will create and lead a strategy that balances getting our customers the right information to confidently purchase, progressing Wayfair’s business objectives, and making it easy for suppliers to add and maintain products. You will be a critical cross-functional partner to multiple teams, working together to develop and implement scalable improvements to how we define and capture product content in the Wayfair organization.

This is a unique leadership role for a highly motivated individual that is interested in joining a high growth company and making an immediate impact.

What You'll Do

• Manage, coach and develop a team
• Serve as the subject matter expert on merchandising for your area of our product catalog
• Develop a multi-category strategy and roadmap that gets customers complete and accurate product information, aligns with and progresses Wayfair’s business objectives, and improves the supplier experience of adding to and maintaining their product catalog
• Analyze data and conduct competitive research to identify opportunities to improve merchandising product content
• Develop new and innovative ways to structure data we collect from our suppliers about our products
• Define, design and drive large-scale projects that span across our global catalog
• Challenge the status quo and always be on the lookout for ways to streamline and improve the efficiency of existing processes while effectively managing multiple stakeholders
• Partner across Category Management, Merchandising Operations, and suppliers to drive collaborative projects to completion, deepen product expertise, and garner insights on the latest trends in your product categories
• Communicate findings and results with senior leaders throughout Wayfair, acting as a member of the broader ‘single threaded’ team within your vertical and act as an advocate for the merchandising platform

What You'll Need

• 7+ years of experience or 1+ years post MBA experience preferred
• 1+ years management experience preferred
• Effective oral and written communication skills with the ability to tailor communication style based on the audience
• Thrives in a high growth, entrepreneurial, and ambiguous environment
• Demonstrated experience independently developing a strategy and driving tangible results across teams in an ambiguous environment while leveraging data from a multitude of sources to tell a story and impact the overarching strategy. Advanced excel skills needed
• Evidence of “scrappy startup execution” and a “get it done” attitude when time is tight and stakes are high
• Proven experience and passion for working across functions and with c-level leaders, synthesizing multiple points of view and owning a coherent action plan, all while negotiating and influencing others