The BPO Data Analyst is responsible for the collection, organization, analysis, and reporting of all offshore and onshore related data across vendors and stakeholder teams. This role will be owning data/reporting automation with tools i.e. GBQ and data studio. He/she will be a key person to deliver KPI results and problem solving solutions together with senior leaders at Wayfair. This entails working cross-functionally, having direct interaction with our BPO vendor partners across 4 countries (India, Vietnam, Philippines, and Romania today) and key stakeholders in Merchandising 3D, Comp Intel, Finance, Engineering, Legal, Talent, and more. The role works closely with the Financial Operations and Merchandising BPO Program Management team to forecast offshore vendor costs, generate monthly vendor scorecards, and own E2E PO and invoicing process. It’s an exciting, unique role, combining partner relationships, cross-functional collaboration with other Wayfair departments, data analytics, and reporting.
Qualifications
- 2+ year’s experience in a data, analytics, operations, or similar type role at an e-commerce or tech company
- Excellent Excel and Google Sheets skills: pivot tables, lookups, sumifs
- Strong communication skills
- Evidence of “scrappy startup execution” and how to ‘get it done’ attitude no matter what when time is tight and stakes are high.
- Ability to manage through ambiguity, stress, adversity and conflict to establish focus and deliver against business goals
- Strong problem-solving and analytical skills- being able to create recommendations and decisions based on data
- Ability to multi-task and shift gears quickly
- SQL knowledge a strong plus
About Business Process Outsourcing
The objective of BPO is to source and manage offshore capabilities across Merchandising Operations and other Wayfair departments. This objective is accomplished in 4 key workstreams: [1] Optimizing direct and indirect total offshore costs [2] Optimizing staffing models to meet offshore needs [3] Evaluating current and evolving offshore line-of-business needs, reviewing BPO skills segmentation, refining BPO network, and reducing ramp to production [4] Driving efficient account management process (e.g. invoicing, vendor performance reporting).
About Strategic Procurement
The Strategic Procurement (SP) team supports groups across Wayfair in making informed spend decisions that drive the best ROI and long-term value for the company. With the company’s focus on long-term growth and profitability rather than only short-term profitability, and the absence of standardized budgets, we believe SP can play a highly impactful role in spreading a culture of ownership and driving disciplined spend decisions, either directly delivering those projects or equipping employees in the business to do so to a high standard. SP supports a range of teams across the business including Engineering (e.g., hardware, software, communication); Logistics and WH (e.g., plant and machinery, packaging, supplies); Marketing, Algorithms & Analytics and Merchandising; Talent (e.g., contingent labor, recruiting, systems); Facilities; Finance; and, Legal.
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.