Our Team

Partner Operations was created to drive the global operations strategy with Wayfair’s largest and most impactful suppliers. The mandate for the Partner Operations team is to dramatically improve consumers’ shopping experience, and develop a unique competitive advantage for Wayfair through world class supply chain operations, leveraging both Wayfair’s proprietary CastleGate logistics network and Suppliers’ own supply chains. We do this by offering one and two-day delivery times, lower prices, and higher delivery quality of home products than has historically been possible.  The Partner Operations team enables the commercial success of Wayfair by guiding and supporting our supplier partners towards the supply chain set up and performance that unlocks their success in the online market. 

Wayfair is growing quickly, and at the same time our global supply chain services are expanding rapidly, which introduces both more power and more complexity to the solutions we offer. Continuing to drive this rapid progress, will require a team capable of flawlessly executing on strategy and ultimately driving the growth of our suppliers and their success on Wayfair.

What You'll Do

• Support a world-class Supplier Experience for Operations, with accountability for fast and flawless execution
• Monitor and deliver results towards team key operational metrics to drive continued improvement in the space
• Effectively prioritize a large number of opportunities to drive impact to focus area, demonstrating and articulating an understanding of how the work impacts broader operations key performance indicators and the business as a whole
• Regularly communicate performance trends and improvements to senior management 
• Help identify various improvement opportunities to drive the largest immediate impact in our space while assisting to test additional tools and capabilities
• Collaborate closely with a variety of groups company-wide and across geographies including product, finance, account managers, engineering, content, design, new business lines, and others to realize the impact of tooling and to manage complex and technical projects

What You’ll Need

• Creative problem solving: ability to think both creatively and critically. Willing to think outside the box and challenge the status quo, while also fairly evaluating all possible solutions in making strategic decisions
• Good judgement: Ability to manage through ambiguous and subjective situations, including balancing efficiency and data analysis with high quality standards and a sense of what is “right” for the customer
• Senior presence: Ability to clearly and consistently work side-by-side across functions and departments synthesizing multiple points of view into a coherent action plan
• Analytical: Process-oriented, comfortable working with large data sets and making data-driven decisions
• Team player: Willingness and ability to work collaboratively in a cross-functional environment

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.