Who We Are
We are seeking highly analytical, passionate, and self-motivated individuals to join our Supplier Desk team. The team drives critical components of Wayfair’s supplier support strategy - our team members serve as the external ambassadors who support the supplier-partners that feed Wayfair’s vast assortment, and leverage internal partners to execute our strategic vision of offering best-in-class support to an ever-growing supplier base. As a Team Lead in our Supplier Desk team, you will work at the core of E-commerce: at the intersection between customers, suppliers and technology! Our aim is to build a scalable eCommerce platform designed to identify DiY opportunities, create content and drive education of the Wayfair toolkit.
In addition, we partner closely with other teams to unlock growth levers for our suppliers to help them bring their business on our platform to the next level. Your job will be to use problem solving, communication and analytical skills to provide support and guidance to our suppliers. This is a great time to join us as we scale the support network for our based suppliers in a truly diverse and international team!
What You'll Do
- Be the go-to person for our suppliers for day-to-day issues and train and educate them on the use of Wayfair tools
- Manage a small team of associates and/or agents who are responsible for resolving partner requests and progressing our strategic agenda via project work
- Handle complex supplier issues, for which we don’t have standard operating procedures, as well as constructive feedback (emails to the C-Suite, commentary challenging our model, etc.) that our partners share when dissatisfied with a facet of their work with Wayfair
- Execute initiatives to drive progress against well-defined objectives and KPIs
- Analyze data and trends, and pilot innovative solutions to improve efficiency, effectiveness and the overall supplier experience
- Build a rapport with our suppliers and internal stakeholders to keep standards high
What You'll Need
- eCommerce, corporate retail or management consulting experience, preferred
- Excellent communication skills in German, Italian, French, Spanish or Polish, both written and verbal
- A track record of successful negotiation and relationship management skills
- Ability to hit the ground running as a confident, entrepreneurial self-starter with a hunger to produce great results
- Ability to manage and prioritize projects, to delegate tasks appropriately, and to engage with cross functional teams
- Innovative problem-solving skills, plus the ability to dissect and determine root causes of problems and implement solutions
- Agility to adapt to new technology, processes and tools effectively
- Committed team attitude with a strong desire to win and to drive collaboration with cross-functional teams and individuals
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.