Location: Lutterworth (UK)
Potential Start Date: ASAP
Monday - Friday, 7am - 3pm
Full-time, Permanent Position
We are Wayfair; we deliver a best-in-class customer experience in the furniture and home space because of people like you, who are driven, determined, collaborative, and thrive in a fast-paced environment. In order to maintain our high level of delivery standards and meet our customer’s needs, the Wayfair Dedicated Operations team plays a key role in improving customer satisfaction and driving repeat business. We’ve been busy building a best-in-class logistics network that allows us to delight customers by speeding up deliveries, adding services, and reducing damage using our own physical, asset-based warehouses. We are looking for talented hard-working individuals to join our growing team – your professional home awaits you at Wayfair!
The Technical Support function within Wayfair Delivery Network (WDN) supports the overall hub / depot control team to ensure systems and operationally supported processes are maintained and fit for purpose. Working closely with warehouse, Transportation Planning/Execution, Castlegate Operations, Carrier Management and Customer Services to ensure great execution of systems functionality. The team aims to provide best in class technical efficiency at Wayfair.
Please note that this role is NOT virtual - you are required to be onsite every day.
Wayfair Benefits:
- Competitive Salary + Performance Bonus
- 25 days of annual leave and paid day of service
- The opportunity to join a rapidly expanding organisation with great career opportunities.
- Employee discounts on all Wayfair brands
- Benefits such as health & dental insurance, gym membership contribution and more!
What You'll Do:
- Provide technical services to Wayfair including system analysis and design, application testing, implementation, technical application support
- Provide application configuration and maintenance on operations facing systems, by becoming an expert on the use of all aspects of the systems
- Delivering support to users and investigating and resolving application errors, data discrepancies and queries
- Make root cause analysis for errors, create bug reports, and work closely with software engineers to fix the issues
- Monitor progress of requests for support and ensure users and other interested parties are kept informed
- Compile the necessary reports and level of management information to ensure best in class service and support.
- This role will require you to be on site every day.
What You'll Need:
- Minimum 3 years of technical experience in a similar environment (Parcels / Large Parcels preferred) operating at a similar level.
- Knowledge of vehicle routing and scheduling systems and WMS.
- Ability to use data software and systems to conduct analyses, and manage findings
- Strong interpersonal and communication skills
- Ability to learn and act quickly, make decisions and draw conclusions in the face of ambiguity
- Numerical and literacy skills to compile reports and necessary documentation as required.
- Can work on own initiative with minimum supervision.
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.