Position: Virtual Training Specialist (+ EU language)
Who We Are:
Wayfair is seeking a dynamic, experienced Virtual Trainer to conduct and facilitate various training and development programs for the work at home / remote teams across the Sales & Service organization. You will be responsible for identifying training needs, supporting with the development of training materials as needed and training virtual Sales & Service staff. Programs will include new hire onboarding, ongoing up-skill training, as well as other training dictated by business needs. The primary audience will be virtual service center employees, but may include onsite employees.
What You’ll Do:
- You will conduct engaging virtual new hire onboarding training via Zoom, as well as other virtual training as needed.
- Support with the design and development of training materials as needed for virtual classroom use, as well as development and delivery of training programs/projects to support business goals
- Lead virtual classroom training using expert level facilitation techniques appropriate for a virtual audience and mentor junior training specialists in facilitation and planning, modelling appropriate behaviours, facilitation and coaching.
- You will deliver virtual training programs that support the needs of our virtual services teams.
- You will conduct analysis on process root causes, identifying trends and recommend solutions to ensure continuous improvement.
- You will set standards for training delivery, identifying, creating, and socialising best practices as well as areas of improvement.
- Own Business Partner Communication and support in the achievement of their goals in relation to metrics and SC development.
What You’ll Need:
- You are fluent in English and German or any other second European language
- Experience as a trainer in a classroom setting, with virtual training experience preferred, particularly in a Call Center/Service Center environment, having provided virtual facilitation to medium to large sized groups, utilizing Zoom or any other on-line training platform
- A degree in a learning & development field is an advantage but not essential.
- Critical thinking and creative problem-solving skills, you should be flexible and able to adjust to frequent changes in training priorities and have a proven ability to create training materials using basic instructional design methods.
- Experience in data and root cause analysis.
- Soft Skills development and delivery, and Coaching Expertise an advantage.
- Excellent communication and interpersonal skills at all levels within an organisation
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.