Location: Lutterworth

Start Date: ASAP

Shift Pattern: 5 out of 7

Working Hours: 2pm - 10pm or 4pm - 12pm (must be flexible to cover both shifts if required)

Pay Rate: £13.54

Full Time, Permanent Position

Who We Are:

We are Wayfair; we deliver a best-in-class customer experience in the furniture and home space because of people like you, who are driven, determined, collaborative, and thrive in a fast-paced environment. In order to maintain our high level of delivery standards and meet our customer’s needs, the Wayfair Dedicated Operations team plays a key role in improving customer satisfaction and driving repeat business. We’ve been busy building a best-in-class logistics network that allows us to delight customers by speeding up deliveries, adding services, and reducing damage using our own physical, asset-based warehouses. We are looking for talented hard-working individuals to join our growing team – your professional home awaits you at Wayfair!

Wayfair Benefits:

• Competitive Salary 
• 25 days of annual leave and paid volunteering work
• The opportunity to join a rapidly expanding organisation with great career opportunities.
• Contribution towards gym membership
• Employee discounts on all Wayfair brands
• Extensive internal training platform; free access to LinkedIn e-learning courses and programs
• The opportunity to earn £500/ £1,000 for recommending a friend - Wayfair Referral Program

What You'll Do:

• Work closely and efficiently with delivery drivers by preparing trailers for dispatch, signing documentation and supporting drivers throughout the day. 
• Motivate, organise and encourage teamwork within the workforce to ensure productivity targets are met or exceeded.
• Ensure high levels of Customer Service are maintained in the Transport operation to provide best in class customer experiences at every opportunity.
• Conduct necessary training within the department.
• Ensure the proper functioning and safe operations of all warehouse tools and equipment.
• Be responsible for answering email and verbal questions in a timely manner.
• Ensure all work flows consistently throughout the day; oversee the cleanliness of the department.
• Enforce the compliance of all Health & Safety and environmental policies and procedures  by ensuring  warehouse employees carry out their duties in a safe, correct and efficient manner.
• Work effectively with peers and managers; perform additional responsibilities as assigned. 
• This is a floor position, and will involve physically moving/processing products in addition to leading the drivers.  
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What You'll Need:

• Minimum 1  years of  experience in the transport sector  (Parcels / Large Parcels preferred) as a Team Leader, Transport Clerk or similar level. 
• Experienced in working within more than one department  is an advantage.
• Ability to plan, manage and operationally direct and lead a team of colleagues to meet customer targets and colleague productivity targets.
• An effective team player with strong communication and  interpersonal skills; ability to communicate effectively. 
• Ability to  work under pressure and make decisions with little to no guidance based on policies or common sense.
• Intermediate knowledge of  MS Office Suite (Word, Excel) or Google Suite (G-Mail, GoogleSheets,); ability to learn new systems quickly.
• Experience with performance reporting, creating and updating systems such as trouble tickets.
• Basic analytical skills  to compile reports and necessary documentation as required; 
• Working understanding of the WMS and other transport systems.
• CPC preferred but not essential