We are the Global Experience Design (GXD) group! GXD at Wayfair is a cross-disciplinary community that includes product design, user research, and content strategy. We support Wayfair's mission to be the destination for all things home by helping everyone, anywhere create their feeling of home. We’re a highly collaborative, supportive team that values continuous learning and inclusiveness. We offer career development opportunities to connect with experts inside and outside of Wayfair, and to be part of an amazing global community!
At Wayfair, the research team is structured in a global operational model, which means that in joining us you have regular access to learning, feedback, and input from researchers leading tracks of work across a range of end users (agents, corporate employees, customers B2B + B2C, field workers and suppliers), geographies, and digital storefronts.
User researchers at Wayfair are leaders, storytellers, and courageous trailblazers who leverage the full range of methods and techniques to deliver a nuanced understanding of the end-user and their needs. Self-starters in nature, they thrive in fast-paced, fluid environments that allow team members to leverage their strengths and passions to influence what we do and how we do it.
Whether you prefer to lead research projects, individuals, and/or teams, at Wayfair we have a professional growth path and career track that allows you to plan for and pursue your aspirations.
User Research Lead, Partner Home
Our mission through Partner Home is to empower our suppliers to grow and operate their business globally, so that they have more time to do what matters to them.
The supplier user domain - Partner Home - includes all digital products used by suppliers to manage their products sold on any Wayfair property. Partner Home is the second side of Wayfair’s two-sided marketplace, consisting of the tools, help, recommendations and reporting that enable our suppliers to compete and win on Wayfair.com and our brands by taking actions that create value for our customers and fuel our supplier's business.
As the User Research Lead, you’ll lead research for the Supplier Finance and Reporting. You’ll support a product domain spanning 4-6 scrum teams, developing and executing a research roadmap aligned to the highest strategic priorities. You’ll define, scope, and execute the full path to achieve objectives and determine the appropriate strategy and project plans in the medium term (~<6 months). You’ll influence cross functional leaders and more senior partners through strategic thought partnership and insights.
Skills:
- Work with business, product, and design teams on web and mobile products,
- Influence a diverse set of stakeholders through excellent relationship building, and providing insight and domain expertise in research practices and product strategy and development
- Lead with a voice and informed perspective. Embodies a research specialist and thought partner
- Participate in research initiatives across multiple workgroups, coordinating efforts to achieve unified strategy and solutions for touchpoints across the end user’s journey
- Apply knowledge and craft expertise in conducting foundational, formative, and evaluative research
- Lead generative research to define problem spaces and identify opportunity areas
- Lead evaluative research to optimize planned and existing technology solutions
- Use a range of qualitative and quantitative methods such as: contextual interviews, field research, surveys, diary studies, focus groups, or concept, remote and usability testing.
- Using artifacts, prototypes, and other stimuli to gather feedback from, and learn about, users
- Communicate research findings and prioritized recommendations to internal stakeholders in a clear and compelling way
- Contribute to and build internal body of end user knowledge
- Leverage and contribute to research best practices
Interested in learning more about Wayfair’s Experience Design team?
Check out our Wayfair Design Blog: https://medium.com/wayfair-design
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.
We are interested in retaining your data for a period of 12 months to consider you for suitable positions within Wayfair. Your personal data is processed in accordance with our Candidate Privacy Notice (which can found here). If you have any questions regarding our processing of your personal data, please contact us at [email protected]. If you would rather not have us retain your data please contact us anytime at [email protected].