Business Account Manager
As an Account Manager, you will be responsible for supporting accounts in our Trade, Contractor and Business verticals. In this role you will be responsible for identifying trends, experiences, or issues that accounts have previously encountered that have hindered them from utilizing the professional program more recently. After utilizing that knowledge you will then work to build those relationships with our customers in an effort to increase their purchasing and loyalty with Wayfair Professional. You will own and manage a book of business and will be responsible to identify customers that we can engage with and also help direct the appropriate customers to a better experience if needed. This role requires a high level of activity, genuine curiosity, and willingness to be nimble and coachable.
Expectations:
- Engage with accounts to expand awareness, educate, identify new opportunities and develop account intelligence
- Schedule appointments and walk through Wayfair Professional offerings
- Hold engaging conversations over the phone and email with an ultimate goal of repeat sales and a continuous pipeline of opportunities
- Act as the subject matter expert on all Wayfair product offerings/solution development skills
- Understand and strive to meet or exceed all sales metrics
- Effectively partner and work across our partner teams, including Business Solutions Group and Service teams
Qualifications:
- 1-3 years sales experience with consistent performance against your core KPIs
- Extremely self-motivated and reliable
- Genuinely curious and are skilled in a solid business/project needs analysis
- Have an adapt/grow mentality; successfully implements feedback and adopt new skills/techniques
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.