Who We Are

Wayfair.com is a leader in the e-commerce space for all things home. Our platforms support millions of people searching every day for the perfect item, and provide a unique purchase and delivery experience. Here at Wayfair, data drives everything that we do. Come help us continue to build innovative solutions, leading up to our next $10B in revenue!

Employee Tech at Wayfair is responsible for providing technology services and support for all Wayfairians globally. Our goal is to enable employee productivity through collaboration and innovation to help our employees provide our customers with a home that they love! We’re looking to grow our Warehouse IT team by bringing on a talented individual who wants exposure to our broad desktop computing tech stack and complex technical warehouse infrastructure.

What You’ll Do

• Build relationships with our Warehouse Operations team by spending time on the warehouse floor to learn their workflows so we can better assist them with technical issues.
• Responsible for troubleshooting a wide variety of technical issues ranging from Windows server, network connectivity, and warehouse equipment issues.
• Analyze production or workflow issues by creating and running SQL queries or utilize our proprietary warehouse management system.
• Prioritize tickets on ServiceNow to ensure our local and remote end users receive updates and resolutions in a timely manner.
• Collaborate across cross functional engineering and business teams to solve high impact incidents with a sense of urgency by providing quality and accurate information.
• Identify recurring technical issues and fix their root causes to enhance business productivity.
• Establish and update team wide best practices for the purposes of knowledge management and sharing through technical documentation
• Demonstrate accountability and ownership by employing a strong work ethic to solve complex problems from start to finish.
• Perform research independently by asking clarifying questions, gather relevant data, and resolve the manner using a data driven approach
• Be a team player and assist other members to achieve overall team goals.
• Flexibility to provide support to 24/7 fulfillment center and participating on a rotational or on-call shift, if needed.

What You’ll Need

• 3+ years of IT Support Experience, ideally working in a warehouse environment
• Bachelor’s or Associate’s Degree in Computer / IT related field or equivalent work experience
• Ability to write and utilize SQL scripts to pull data from complex data sets
• Previous experience in a team lead capacity with a focus on mentoring junior team members
• Experience troubleshooting warehouse device equipment such as RF Barcode Scanners, Zebra label printers, and other peripherals/devices.
• Experience troubleshooting Windows Server 2016 and Active Directory Issues (Group Policy and User profiles)
• Experience troubleshooting DNS, DHCP, VoIP, VPN and Cisco/Aruba networking device issues
• Experience with deploying software\imaging using SCCM
• Experience with technical documentation and presenting succinct analysis to leadership
• Eagerness to learn production workflows, processes and adopting systems best practices
• Strong customer service and organizational skills while keeping attention to detail.
• Proven ability to handle multiple tasks concurrently and prioritize accordingly.
• Excellent communication, interpersonal and team-building skills.
• Acting as a team player who is dedicated to providing the best results possible.
• Having a strong work ethic and desire to be a life-long learner.

Nice to Have

• Scripting ability, specifically with Powershell, VBScript and/or PHP
• Familiarity with email, FTP and HTTP troubleshooting