We are Wayfair; we deliver a best-in-class customer experience in the furniture and home space because of people like you, who are driven, determined, collaborative, and thrive in a fast-paced environment!
What we offer:
- A highly collaborative work environment
- Benefits start day one with substantial PTO and extensive health coverage
- Exciting opportunities for career growth
- Employee discount on Wayfair items
What you'll do:
- Lead a team of warehouse associates and monitor KPIs including labor planning, shift allocation, and team efficiency using data to drive and communicate decisions while always working to improve the customer experience
- Organize and conduct necessary training and engagement activities for the staff during initial onboarding and ongoing professional development conversations, addressing performance-based issues as needed
- Drive initiatives and process improvements focused on efficiency to drive business results while partnering across cross-functional teams
- Maintain positive relationships with partners and team members, holding regular meetings with stakeholders, and offering creative solutions
- Be a company expert in your focus area while accurately, quickly, and clearly answering questions
- Be available as a backup exempt leader in the absence of the Operations Manager, including to open and/or close, based on the Operations Manager's direction
What You’ll Need
- Bachelor’s or associate degree or 5+ years working experience in fulfillment or home delivery
- A customer-centric approach to solving supply chain problems
- Comfort using data to improve the accountability and flow of products through a warehouse
- Strong leadership skills, ability to build and manage teams with a high level of engagement
- Bi-lingual is a plus
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.