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As a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 77,000 in-country linguistic resources. Driving innovation in language services, Welocalize delivers high-quality training data transformation solutions for NLP-enabled machine learning by blending technology and human intelligence to collect, annotate, and evaluate all content types. Our team works across locations in North America, Europe, and Asia serving our global clients in the markets that matter to them. www.welocalize.com
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MAIN PURPOSE OF THE ROLE
The Language Project Management Team Lead is responsible for successfully managing multiple translation projects for key accounts (around 70% of the total amount of time). The Language Project Management Team Lead will lead a team of Language Project Managers (around 30 % OF TIME will be allocate for people management tasks), working with internal client teams and hiring the team of internal translators and / or external resources to meet translation requests, providing delivery excellence based on the four pillars of Welocalize namely: customer service, innovation, global teamwork, quality.
MAIN RESPONSABILITIES
The following is a non-exhaustive list of responsibilities and areas of ownership of Language Project Manager Team lead:
· Supervision and leadership of a local team of languages project managers serving various internal clients and managing related administrative tasks
· Performance Management of team members including probation period reviews, regular 1:1 meetings, annual performance reviews; escalation point for issues with team members and managing any disciplinary procedures
· Communicating company objectives, priorities, guidelines, updates; advocating company policy and decisions
· Inducting, Training, Coaching, Mentoring, and Motivating LPM team members
· Identifying development needs and lead career development opportunities for PMs
· Interviewing candidates for open PM positions
· Balancing workload, ensuring high utilisation; delegating workload during periods of leave for team members
· Ensuring Site Leadership and internal clients are kept regularly updated; timely escalation of any developing or critical issues with the team or with client projects
· Language Project Management: Management of multiple translation projects for key accounts
· Plan work allocation with appropriate resources: translation, editing and proof-reading
· Obtain all relevant project specifications from internal clients and convey all related project requirements to production teams
· Ensure highest quality level of deliveries through risk assessment and by active management of the translation workflow
· Ensure project delivery in the given parameters
· Monitor the project budget and spend
· Provide accurate and timely communications to both internal and external clients
· Monitor the performance of production resources on specific projects, as well as client satisfaction and manage related feedback
- Continuous improvement of processes and development of new process as required