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As a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 77,000 in-country linguistic resources. Driving innovation in language services, Welocalize delivers high-quality training data transformation solutions for NLP-enabled machine learning by blending technology and human intelligence to collect, annotate, and evaluate all content types. Our team works across locations in North America, Europe, and Asia serving our global clients in the markets that matter to them. www.welocalize.com
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
General requirements
· May analyze data on quality and vendor performance, produce statistical quality reports, and creates related documentation on RCA, QIP, and CAPAs - with limited support from Managers.
· Plans and coordinates LQAs, analyze scores, and follows up with resources on fails results - with limited support from Managers.
· May educate resources on LQA arbitration workflow and best practices provides support during the arbitration process. Escalates if any reply is delayed.
· May monitor results and follow up with resources where quality expectations are not met.
· Analyze RCAs provided by resources and request clarifications, as necessary. Provides support to resources with regards to preventive and corrective actions.
· Is responsible for completion of tasks & responsibilities within the assigned function stream
· May own a portfolio of designated accounts and support with data analysis for conversations with customers regarding quality while anticipating their needs, analyzing root causes, performing corrective and preventive actions, and escalation matters while maintaining client-facing documentation.
May support the development of new processes and assess current processes to lead and drive process improvements.
Tasks & Responsibilities
· Be an expert on the General Customer Guidelines
· Able to explain concepts and examples to Rters
· Must have cultural and language expertise for their respective locale (enUS only at this time)
· Interpret General Guidelines through cultural lens and tailor program to cultural norms of locale (i.e. know your audience)
· Strong written and verbal communication skills
· Write clear and detailed feedback for blind test task results
· Work closely with Customer on quality initiatives
· Maintain a positive relationship with Raters who are valued for their knowledge and expertise, not just merely cogs in the machine always considering that Raters with longer tenure provide higher quality ratings
· Customer does not interact with Raters directly, so QC will be an important POC in relaying feedback
Skills & Knowledge
· Demonstrates good negotiation skills and situational awareness
· Detail-oriented, data analysis and process-driven
· Strong in problem-solving with attention to time constraints while being accountable for the quality of the deliverables
· Takes initiative and ownership to get the job done
· Team player with the ability to problem-solve and show initiative.
· Results-driven work ethic with high Energy and Enthusiasm levels
· Ability to manage multiple priorities in a fast-paced, time-sensitive, and deadline-driven work environment.
· Ability to adapt in changing work environment.
· Excellent communication skills with the ability to present structured arguments to diverse audiences, incl. colleagues, customers and vendors, and influence others
· Good understanding of Translation Memory tools, Translation Management Systems and Machine Translation Post-editing processes and tools an advantage.
· Experience with main CAT tools, i.e., MemoQ, Trados, XTM, etc. an advantage
· Experience with X-bench and/or other Language QA tools an advantage